UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Multimodal e-commerce experiences with an “in-store” feel.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Multimodal e-commerce experiences with an “in-store” feel.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce 52

E-commerce Contact Center Sales Retail 52

Zendesk

JUNE 25, 2021

Botfuel (Support) is a sales enabling chatbot platform for E-commerce. Customer Details Advanced (Support) app will bring all the details straight to the ticket screen from your CRM or ERP. Bytesview (Support) is a text analysis tool that analyzes any piece of text using machine learning and natural language processing.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

SugarCRM

NOVEMBER 7, 2023

With a set of advanced machine learning algorithms, such engines can analyze vast data points from previous interactions and generate new ones that are highly accurate and reliable. With that in mind, having Sales and Marketing tools that integrate perfectly with your core CRM can offer prospects frictionless experiences.

B2B 26

B2B B2C E-commerce Engineering 26

Zendesk

MAY 3, 2021

All inbound and outbound call activities are tracked directly in the CRM application. OAPPS Classifier (Support) uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agents’ experience. Log all call notes directly into Zendesk.

E-commerce 52

E-commerce Invoicing AI Engineering 52

SugarCRM

JULY 5, 2022

Artificial intelligence (AI) is now a household phrase thanks to smart assistants, self-driving cars, and even recommended products on e-commerce sites. The AI works by applying predictive algorithms to a company’s CRM or ERP data and automating much of the sales process so reps can focus instead on nurturing and closing deals.

Sales 26

Sales AI Artificial Intelligence E-commerce 26

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He continues to give customer service presentations in front of Chambers of Commerce, private companies, financial institutions, high schools, community colleges, universities, and associations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences.

Retail 52

Retail Customer Feedback CX Social Media 52