The CSAT: Measuring Customer Satisfaction in a Contact Center
Hodusoft
JANUARY 4, 2023
IVR surveys from HoduSoft can be a game changer for your business. Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center. Surveying through SMS for a quick, low-friction experience is also possible. How do you measure CSAT?
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