SurveySensum

APRIL 28, 2025

A CRM system or VoC analytics platform can help integrate data from different sources, giving you a unified view of customer sentiment and trends. Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

FEBRUARY 17, 2025

Pros: NPS key driver analysis Seamless onboarding Cons: Lack of integration with Microsoft Teams * Source : G2 , Oct 19, 2023 Ideal for: Enterprise-level organizations Pricing : Contact the team for pricing details. Data Export and API Support : Does it offer API access for custom workflows and easy data extraction?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver. 18) Use CJM, UX, DX, CRM, etc.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 6, 2021

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened. 11) Start expecting everyone to align to customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver. 18) Use CJM, UX, DX, CRM, etc.

CXM 90

CXM Non-Profits Close the Loop CX 90

Qualtrics

SEPTEMBER 24, 2019

The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Key driver analysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

Waypoint Group

APRIL 13, 2022

Are they talking about system integration, such as integration with your CRM or Customer Success platform? When your company closes a deal there are undoubtedly multiple stakeholders involved… how do you keep your CRM database up to date such that you are getting feedback from the right people?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40