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Keydriveranalysis (advocacy index correlation analysis) opens the door to actionability. Keydrivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each keydriver. 18) Use CJM, UX, DX, CRM, etc.
You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Are they talking about system integration, such as integration with your CRM or Customer Success platform? The post Surveying Your Customers for NPS or Feedback?
When you focus customer experience excellence on your core-growth customers, your intentional customer experience can be much clearer and your NPS becomes more meaningful, less diluted. 9) Stop seeing NPS as your sure-win. Naturally, you want to be the market share leader with your core-growth customers.
Keydriveranalysis (advocacy index correlation analysis) opens the door to actionability. Keydrivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each keydriver. 18) Use CJM, UX, DX, CRM, etc.
The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Keydriveranalysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.
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