SurveySensum

FEBRUARY 17, 2025

Most Popular Features Pre-built Survey Templates : 100+ industry-specific customizable survey templates for NPS, CSAT, CES, and more, allowing for quick and easy survey creation. Text Analysis Software : Provides in-depth analysis of customer feedback to understand customer sentiments, behavioral patterns, and future trends in real-time.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

A CRM system or VoC analytics platform can help integrate data from different sources, giving you a unified view of customer sentiment and trends. Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver. 18) Use CJM, UX, DX, CRM, etc.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 6, 2021

When you focus customer experience excellence on your core-growth customers, your intentional customer experience can be much clearer and your NPS becomes more meaningful, less diluted. 9) Stop seeing NPS as your sure-win. Naturally, you want to be the market share leader with your core-growth customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver. 18) Use CJM, UX, DX, CRM, etc.

CXM 90

CXM Non-Profits Close the Loop CX 90

Qualtrics

SEPTEMBER 24, 2019

The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Key driver analysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

Waypoint Group

APRIL 13, 2022

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Are they talking about system integration, such as integration with your CRM or Customer Success platform? The post Surveying Your Customers for NPS or Feedback?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40