PeopleMetrics

FEBRUARY 13, 2025

Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. AI-generated insights need the same scrutinyif youre using AI to summarize customer feedback, Legal may want to ensure responses dont introduce compliance risks.

VOC 109

VOC Legal AI Sentiment Analysis 109

Fonolo

FEBRUARY 2, 2023

Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers. For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. But contemporary BPOs are much more than plain and old call centers. Speaking of customer service, the sector witnessed a remarkable change.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Zendesk

FEBRUARY 27, 2021

Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. 3CX (Support) provides integration with Zendesk via the 3CX API for CRM. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

UJET

DECEMBER 17, 2020

Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response. More empathetic responses to unhappy customers. Tailored, specialized service for high-priority customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response. More empathetic responses to unhappy customers. Tailored, specialized service for high-priority customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

Retently

JULY 3, 2024

Legal and ethical considerations are also key in maintaining anonymity. Tools must comply with data protection regulations like GDPR to ensure legal compliance. Compatibility is key – make sure the tool works well with your current CRM, HR software, or data analytics platforms.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78