Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Customer Experience Matrix

OCTOBER 14, 2016

And it integrates with advertising and Web analytics data on one hand and social listening, marketing automation, and CRM on the other. It can also clean, transform, classify, and reformat the inputs to make them more usable, applying advanced features like rules, formulas, and sentiment analysis.

Machine Learning 69

Machine Learning Sentiment Analysis Social Listening Engineering 69

SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Data growth is exponential, and the need to digest and make sense of the data has outstripped the human mind’s capabilities.

Technology 55

Technology Technology Data Entry ML 55

SurveySensum

DECEMBER 24, 2024

Qualaroo Generate accurate insights on customer sentiment with AI Question branching Survey customization Essential $69 per month Premium $149 per month Business $299 per month 4.4 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 5, 2024

SMBs require NPS tools that can scale with them, providing more advanced features as they expand without a steep learning curve or significant additional costs. Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. Top Pick for B2B Mid-market 1.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Zendesk

FEBRUARY 27, 2021

Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. 3CX (Support) provides integration with Zendesk via the 3CX API for CRM. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

TeamSupport

SEPTEMBER 30, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: What are some of the trends that you expect to have an impact in the CRM space this year and how is TeamSupport? Cloud solutions and advanced technologies such as machine learning and AI will continue to power current and new products.

Customer Relationship 59

Customer Relationship Sentiment Analysis B2B Machine Learning 59

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important? Revamp customer care.

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

SugarCRM

JANUARY 3, 2022

Gartner says, “63% of digital marketing leaders still struggle with personalization, yet only 17% use AI and machine learning across the function.”. Leveraging AI using sentiment analysis capabilities also provides the predictive insights businesses need to recognize customer emotions and intent with accuracy and precision at scale.

AI 52

AI Sentiment Analysis Artificial Intelligence CX 52

TeamSupport

NOVEMBER 6, 2023

We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Level of customization.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

SurveySensum

MAY 31, 2024

AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience. Integrate AI and CRM AI can bring a significant boost to customer experience if integrated with your CRM systems. Starbucks Ever heard of Deep Brew?

AI 52

AI CX Customer Experience Sentiment Analysis 52

TeamSupport

NOVEMBER 6, 2023

We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Level of customization.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 73

Machine Learning Artificial Intelligence Sentiment Analysis AI 73

SugarCRM

APRIL 21, 2022

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. XM/ OS delivers these intelligent insights through iQ, our AI-powered analytics suite that leverages machine learning, trained exclusively on the extensive experience data, mountains of it.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SugarCRM

SEPTEMBER 26, 2019

Take a closer look and you may find that in reality, an intuitive Customer Relationship Management (CRM) system enhanced with AI will give your employees just what they need – and you don’t need to be Jeff Bezos or Elon Musk to achieve it! Before the age of AI, many companies viewed CRMs as a technology used to store their data.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. Seamless Integration: Integrate without stress as it seamlessly fits your existing tools and platforms.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. It provides real-time feedback analysis for actionable insights. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Hodusoft

FEBRUARY 16, 2024

Easy Integration: The IP PBX system can be integrated easily with CRM Customer Relationship Management (CRM) systems and other business tools for enhanced customer interactions. Redundancy and Reliability: With redundant and failover mechanisms, IP PBXs ensure high availability and minimize downtime, ensuring uninterrupted service.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

VOZIQ

JANUARY 1, 2024

Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk. That’s why sentiment analysis is critical for effective retention. Apply machine learning models to this multi-structured customer data to generate powerful AI insights.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. This tool comes with features like advanced targeting, dynamic insight reporting, sentiment analysis, and more that enable businesses to gain a better understanding of their customers. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Artificial Intelligence Sentiment Analysis AI 40

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Text and Sentiment Analytics. AI Sentiment Analysis. And not just that. How to analyze your open-ended feedback?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Text Analytics. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SugarCRM

JUNE 16, 2022

But only “17% use AI and machine learning across the function.” With new tools and technology for automated sentiment analysis, AI is now replacing conventional feedback surveys with understanding customer sentiment and responding in real-time, prioritizing human emotions. And it is only getting better.

CX 26

CX Sentiment Analysis AI Machine Learning 26

SugarCRM

DECEMBER 14, 2023

Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. Machine Learning : Machine learning is a subset of artificial intelligence.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SugarCRM

SEPTEMBER 23, 2019

MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement. Staying on top of trends such as social media, artificial intelligence, machine learning and marketing automation, as well as when and how to use them, can be a risky proposition when done incorrectly.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

eglobalis

JANUARY 20, 2025

Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights. IBMs account managers, for instance, act as single points of contact, streamlining communication and fostering deeper client relationships.

B2B 421

B2B Predictive Analytics AI Innovation 421

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Analytics and Reporting Qualtrics: Qualtrics offers advanced analytics and reporting capabilities like predictive analysis, text and sentiment analysis, and advanced statistical analysis like regression, cluster, and correlation analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

Simply put, Microsoft Dynamics is a good fit for large enterprises with a dedicated IT team to manage the CRM and a large budget, and that dont mind platform lock-in. Microsoft Dynamics is an enterprise-grade CRM solution. What we'll Cover: Microsoft Dynamics: What’s Included?

Compliance 26

Compliance CRM ML Finance 26