SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Mike Wittenstein Management Consultant and Managing Partner at Storyminers.

NPS 126

NPS CX Net Promoter Score Close the Loop 126

1 to 1

JUNE 11, 2013

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Social Media 37

Social Media CRM Voice of the Customer Customer Loyalty 37

1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

1 to 1

MAY 3, 2013

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Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

Fonolo

FEBRUARY 13, 2019

About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. Outsourcing does not always cut costs and can carry a significant amount of management overhead. That’s a good blend of titles.

Contact Center 57

Contact Center Technology Technology CRM 57

SugarCRM

JUNE 26, 2019

Sugar has continued to be an innovative product over the years, and I love that I am able to work with an application that continues to think of new ways to make the experience better for CRM administrators. Pat Pawlowski, Senior IT Specialist. Reason #12: Help Me Work the Way I Want to Work.

Sales 20

Sales CRM Management Consulting Innovation 20

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Social Media 24