SurveySensum

FEBRUARY 6, 2025

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify customers hidden emotions, tone, and sentiment in each response. The platform can seamlessly integrate with other platforms like CRM systems, etc.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. You can map customer journeys in an omnichannel environment. With integration of CRM, it becomes a more powerful vehicle for sales and marketing campaigns.

Contact Center 98

Contact Center Omnichannel Sentiment Analysis CRM 98

Comm100

DECEMBER 16, 2024

Sentiment analysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative. They want to provide omnichannel support to their customers without sacrificing on service quality. They use machine learning to refine and prioritize answers based on relevance.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Comm100

OCTOBER 19, 2022

4 Omnichannel Messaging Support. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. Omnichannel support removes the need for manual integration and ensures a consistent customer experience, no matter if they chat on your website or Twitter.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Omnichannel AI 98

Fonolo

FEBRUARY 2, 2023

Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers. NICE in Contact This cloud suite is great for contact centers looking to offer an omnichannel experience. They integrate with your CRM and scale with your call center.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Retently

JANUARY 13, 2025

Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. It should seamlessly integrate with your existing systems, like your CRM or helpdesk software. Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SugarCRM

JULY 20, 2021

Many Sugar Serve users are enjoying SugarLive —our omnichannel tool that lets service reps from any industry to communicate in real-time with their customers. Additionally, SugarLive will include sentiment analysis for both Sell and Serve. Additionally, SugarLive will include sentiment analysis for both Sell and Serve.

Omnichannel 49

Omnichannel Sales Sentiment Analysis Engineering 49

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. Multiple channels.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

JUNE 7, 2022

A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

CommBox

OCTOBER 18, 2023

For example, a chatbot can understand when a customer needs to get a copy of an insurance policy or a warranty certificate, connect to the organization’s CRM via integration, and send the relevant policy. This process can be managed end-to-end, without involving human agents, saving valuable time.

AI 98

AI Customer Service CX E-commerce 98

SurveySensum

MARCH 19, 2025

This advanced analytical tool helps you gather omnichannel feedback, gives you in-depth insights and reports, and can identify the emotions, tone, and sentiment in each response. What is Qualtrics Platform Overview Qualtrics is a leading web-based CX platform that allows you to create and conduct customizable surveys.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Zendesk

FEBRUARY 27, 2021

Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. 3CX (Support) provides integration with Zendesk via the 3CX API for CRM. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

SurveySensum

DECEMBER 24, 2024

Qualaroo Generate accurate insights on customer sentiment with AI Question branching Survey customization Essential $69 per month Premium $149 per month Business $299 per month 4.4 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Technology 59

Technology Technology Social Media Artificial Intelligence 59

SurveySensum

OCTOBER 9, 2024

An enterprise feedback management system is specifically designed to handle the complexities, offering advanced features like automated feedback collection, real-time analytics, and integration with other business tools such as CRM and customer support platforms. But, Do You Really Need an Enterprise Feedback Management System?

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

1 to 1

DECEMBER 19, 2024

Insights will become more powerful, and AI will get even better at predicting the best methods for resolving customer issues based on behavior and sentiment. The term omnichannel has been part of the CX lexicon for years, but in 2025 advanced channel orchestration will begin to dominate the contact center landscape in ways it hasnt before.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

MAY 31, 2024

Provide Omni-Channel Experience Modern-day customers prefer omnichannel experiences. In fact, a 2024 report from McKinsey states that over 60% of consumers participate in omnichannel shopping. Integrate AI and CRM AI can bring a significant boost to customer experience if integrated with your CRM systems.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SugarCRM

MARCH 28, 2024

However, such strategies cannot be crafted without a complete and clear set of data that can be collected and processed with the help of a CRM solution. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? We’ll be sharing some insights below.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Innovative features such as sentiment analysis and speech recognition are instrumental in elevating customer engagement, resulting in higher satisfaction rates.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 1, 2021

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . 15 Best NPS Tools of 2022. Best features .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. Seamless Integration: Integrate without stress as it seamlessly fits your existing tools and platforms.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. Utilize a CRM or customer feedback tool to manage and collate all feedback, analyze the data received, and deliver personalized experiences to customers to make them feel valued.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 19, 2023

Invest in a good CRM system. Implement omnichannel support which will help you to offer support to your customers across multiple channels like messages, emails, social media, etc. It will help you keep all your customer’s data in one place, track interactions, and provide seamless experiences across channels.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. AI Sentiment Analysis. And not just that. You need to contact the support team to get the exact pricing information.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 11, 2022

Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases. The digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. Best features. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SugarCRM

JUNE 6, 2022

We’ve streamlined customer interactions making it easier to sell to, and support customers, acknowledging that omnichannel communication has gone mainstream. With sentiment analysis , we help you get ahead of the curve and identify your customer satisfaction. We’ve made many UX improvements and introduced dark mode.

Artificial Intelligence 26

Artificial Intelligence Sentiment Analysis CRM Outlook 26

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. But waitisnt that basically what a CRM lets you do? angry social media comments).

CX 52

CX Social Media Contact Center Compliance 52