DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. It is one of the easy-to-use and free platforms available in the market. .

NPS 52

NPS Touchpoint Customer Survey Text Analytics 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. The platform can seamlessly integrate with other platforms like CRM systems, etc. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 23, 2023

Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback.

NPS 52

NPS Social Media Text Analytics Outlook 52