Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations. Likewise, check for the basics.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. However, it lacks import features from other apps and direct integration with most of the CRM and email marketing tools.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Pros Easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

DMG Consulting

JUNE 7, 2017

It’s time for WFO vendors to open up new markets, specifically branch/retail outlets and back-office operating departments. An effective way for them to expand the use of WFO applications throughout the enterprise is to partner with ERP, CRM and HRIS suite vendors.”.

Contact Center 48

Contact Center Text Analytics Retail CRM 48

SurveySensum

JULY 20, 2023

This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It is ideal for businesses like B2B, retail, insurance, etc. . It can be easily integrated with your existing CRM for smooth operation. It is a highly customizable and adaptable tool. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. VOZIQ also integrates with CRM, IVR call routing and marketing automation systems to democratize risk intelligence throughout the customer touchpoints. . Intelligence alone cannot drive real results.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. VOZIQ also integrates with CRM, IVR call routing and marketing automation systems to democratize risk intelligence throughout the customer touchpoints. . Intelligence alone cannot drive real results.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52