ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. —@clearaction. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Government Scorecard 121

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world.

CX 121

CX Customer Experience Education Machine Learning 121

Gainsight

MARCH 31, 2020

Moderate Win: Expose the data to Sales and other stakeholders in your CRM. Expose Gainsight data including notes as a widget in your CRM for better collaboration. Quick Win: Make CRM data usable. Your CRM (SFDC, Dynamics, Hubspot, etc.) We’ve said it before—customer success is a team sport.

E-commerce 85

E-commerce CRM NPS Scorecard 85

Lumoa

OCTOBER 31, 2018

Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport!

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Intercom, Inc.

JANUARY 16, 2019

Based on the linear regression mentioned above, the scorecard established hiring consistency and enabled the team to grow predictably. In sports, stacking your team with all-star players doesn’t always lead to a championship. With this knowledge in hand, Mark created a quantitative candidate assessment.

Sales 156

Sales Non-Profits Start-ups Scorecard 156