eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

Customer Experience Matrix

JUNE 22, 2014

It starts when a new medium is created – email, Web, now social. These are commercialized into “point solutions” are perform a single task such as social listening, posting, and measurement. It could operate without any marketing automation or CRM connection if a company wanted to, although that doesn’t sound like a good idea.

Social Listening 72

Social Listening Social Media Sentiment Analysis CRM 72

SurveySensum

APRIL 28, 2025

But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. A CRM system or VoC analytics platform can help integrate data from different sources, giving you a unified view of customer sentiment and trends.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Encourage Agents to Share Knowledge A quality customer relationship management (CRM) system is a key tool to collect data across sources. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Customer Experience Matrix

OCTOBER 14, 2016

And it integrates with advertising and Web analytics data on one hand and social listening, marketing automation, and CRM on the other. It can also clean, transform, classify, and reformat the inputs to make them more usable, applying advanced features like rules, formulas, and sentiment analysis.

Machine Learning 69

Machine Learning Sentiment Analysis Social Listening Engineering 69

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78