SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis).

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Hodusoft

DECEMBER 26, 2024

Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. Social Media A decade ago, customer service through social media was something BPOs could never fathom. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Customer Experience Matrix

JUNE 14, 2013

Every marketer recognizes that the Web and social media could be rich sources of information about customers and prospects. Semantic engines can extract information such as executive changes and product announcements from press releases and social media profiles. But harvesting that data has been frustratingly difficult.

Sentiment Analysis 75

Sentiment Analysis Social Media Sales Engineering 75

Fonolo

FEBRUARY 14, 2023

Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. Most marketing CRM software has these capabilities, so it makes sense to harness their power for your contact center.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Hodusoft

NOVEMBER 27, 2024

When it comes to personalizing customer interactions, your call and contact center software’s integration with Customer Relationship Management (CRM) systems can be immensely helpful. CRM data can enable your organization to track interactions, preferences, and purchase history and help you tailor customer communication.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Customer Experience Matrix

JUNE 22, 2014

Originally envisioned as a platform for social listening and engagement, it evolved before launch into a broader solution that addresses every step in the process of integrating social media with marketing automation. Leads can also be imported from marketing automation or CRM systems to be tracked and enhanced.

Social Listening 72

Social Listening Social Media Sentiment Analysis CRM 72

Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. Your CES tool needs to keep up. Business Plan : At a price tag of $39.99/month

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Comm100

OCTOBER 19, 2022

That’s a fancy way of saying you need to use your bot across all your platforms (website, social media, WhatsApp, etc.). 6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. 7 Chatbot Marketing.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Omnichannel AI 98

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. It also integrates seamlessly with popular SMB CRM systems and email marketing platforms. Its Salesforce integration means your feedback data flows smoothly into your CRM.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

DECEMBER 24, 2024

Qualaroo Generate accurate insights on customer sentiment with AI Question branching Survey customization Essential $69 per month Premium $149 per month Business $299 per month 4.4 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand. It’s important to record this information too.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Intercom

NOVEMBER 30, 2021

Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features. CRM: Salesforce.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Technology 59

Technology Technology Artificial Intelligence Social Media 59

CSAT.AI

MARCH 27, 2023

Encourage Agents to Share Knowledge A quality customer relationship management (CRM) system is a key tool to collect data across sources. With the rise of big data analytics , companies can gather and analyze vast amounts of customer data from various sources like social media, surveys, and purchase history.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.) Of course, there’s room for growth.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Shep Hyken

AUGUST 5, 2022

Real-Time Communication: The cohesive integration of NLU, NLP, DB, and CRM systems enables the contact centers to deliver real-time voice-based interactive solutions. Its groundbreaking sentiment analysis model assigns an emotional score to the customer inputs. This score dictates the response of the Voice Bot.

Contact Center 69

Contact Center Artificial Intelligence Sentiment Analysis ML 69

SurveySensum

SEPTEMBER 30, 2024

Along with basic necessities like customized survey templates, a wide range of question types, white labeling, etc, the tool also provides a wide range of advanced features like AI-enabled text and sentiment analysis, a real-time ticketing system (for closed loop), a historical trend analysis, etc. Pricing Starts at Rs.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

InteractionMetrics

FEBRUARY 20, 2025

Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use). Leverage social media surveys.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

ClearAction

SEPTEMBER 3, 2018

Customer care metrics are a barometer of performance across a variety of customer interactions such as chat, text messages, email, social media and communities. CRM put another dimension on customer care metrics with profit-center orientation , intended to up-sell and cross-sell, increasing share of customers’ budget.

Social Media 54

Social Media Sentiment Analysis Customer Expectations CRM 54

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Modern workplaces need modern CX solutions, which involve CRM software and AI- and ML-enhanced analytics.

Customer Experience 78

Customer Experience ML Social Media CX 78

Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources. Learn how confirmit can help your Market Research agency to drive the business results your business needs.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Looking for SurveyMonkey Alternatives.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 9, 2024

The system centralizes feedback from different channels like email, social media reviews, etc, allowing organizations to gain a unified view of sentiments and experiences. This includes website surveys, in-app surveys , social media monitoring, live chat, and email surveys.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

AUGUST 3, 2022

For instance, an agent is assigned for a specific channel, say, social media. With omnichannel contact software, your business can open up diverse communication channels such as email, social media, messaging, etc. Business tools such as CRM or calendar etc. Enhances customer retention. Mapping customer journeys.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. Seamless Integration: Integrate without stress as it seamlessly fits your existing tools and platforms.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MAY 31, 2024

For example, e-commerce businesses can leverage predictive analysis to prevent customer churn. If a customer hasn’t visited your site in a long time, you can use AI to analyze their past behavior and suggest items via the platforms they frequent a lot (like social media).

AI 52

AI CX Customer Experience Sentiment Analysis 52

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SugarCRM

MARCH 28, 2024

However, such strategies cannot be crafted without a complete and clear set of data that can be collected and processed with the help of a CRM solution. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? We’ll be sharing some insights below.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Another example is even if you don’t have live chat, your customers can benefit from social media bots. Q4: What can my agents do with bots?

Machine Learning 73

Machine Learning Artificial Intelligence Sentiment Analysis AI 73

SurveySensum

NOVEMBER 11, 2022

Text and Sentiment analysis. Text and sentiment analysis lets you analyze the received open-ended feedback. The preferred channel of your customers can be any platform such as Email, Whatsapp, SMS, in-app chats, website, bots, social media channels, etc. But how to handle non-responders?

NPS 52

NPS Net Promoter Score Sentiment Analysis Close the Loop 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. It allows you to collect feedback not only from your app but also from your website, email, social media, and more.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52