SurveySensum

APRIL 28, 2025

A CRM system or VoC analytics platform can help integrate data from different sources, giving you a unified view of customer sentiment and trends. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. To truly understand your customers, you need to centralize this data.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Looking for SurveyMonkey Alternatives. Among all the alternatives, SurveySensum stands out the most.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 2, 2024

That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). What is Customer Relationship Management (CRM)? CRM is the foundation for managing interactions with prospects and customers. It’s no wonder the global CRM market is valued at $70.2 Why CRM Matters?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

MAY 31, 2024

Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics. Integrate AI and CRM AI can bring a significant boost to customer experience if integrated with your CRM systems.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1. per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more. When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Data Analysis: The most important aspect of any survey tool is data analysis and monitoring, so check this feature of your tool thoroughly.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

AUGUST 21, 2024

Best Features : The tool uses data from Salesforce CRM and other integrated tools, to help you deliver a personalized experience at each stage of the customer journey. This dashboard can be customized to fit your business goals and can also be shared with stakeholders and across your team for better alignment of goals.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

DECEMBER 1, 2021

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . 15 Best NPS Tools of 2022. Best features .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. Text iQ , our advanced AI and natural language processing tool that helps you understand deep customer sentiment and emotion from open text just got even more powerful.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. Hassle-free Integration: Seamlessly integrate SurveySensum with your existing systems, minimizing the complexities of implementation.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

AUGUST 8, 2023

Try to ask questions for things that you aren’t already tracking in your CRM or other business tool, so that the information is important and the survey is kept light. Sentiment analysis: This is a method of using natural language processing and text analysis techniques to determine the emotional tone behind a customer’s response.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. The platform can seamlessly integrate with other platforms like CRM systems, etc. Cons: The tool is very expensive with additional hidden fees. However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

It ought to integrate easily with your CRM, helpdesk, marketing toolswhatever keeps your company runningso data flows naturally without any effort. AI-Powered Text Analytics Bid farewell to manual number-crushing. Top Features AI-Powered Text & Sentiment Analysis Instantly understand what customers are saying.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 21, 2025

Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. AI-driven sentiment analysis is used to uncover hidden patterns in customer feedback. Trigger personalized follow-ups : Automate responses based on customer feedback.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 14, 2025

Use tools like Google Analytics, social media insights, and CRM data. SurveySensum’s text analytics software allows you to quickly identify recurring issues and trends by sifting through large amounts of feedback. To overcome it, Use customer databases and CRM tools to segment audiences.

Social Media 52

Social Media Non-Profits E-commerce AI 52

PeopleMetrics

APRIL 22, 2025

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs Learn how large language models are revolutionizing VoC programs by delivering nuanced feedback analysis, dynamic topic discovery, and actionable summaries, while highlighting the essential role of human judgment in driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62