CRM Sentiment Analysis Transportation 
eglobalis
NOVEMBER 3, 2024
Advanced data analysis, such as behavioural analytics and sentiment analysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.
TeamSupport
SEPTEMBER 21, 2018
By leveraging information procured from customer relationship management (CRM) solutions, AI can highlight key customer information and make it immediately accessible to agents. This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them.
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