Totango

JULY 19, 2022

You don’t need your CRM. How Your Customer Success Platform Can Replace Your CRM. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Yeah, we said it.

CRM 96

CRM Customer Relationship Start-ups Customer Acquisition 96

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are. Real-time inventory gives supply chains and vendors up-to-the-minute visibility on stock levels.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. Consider outsourcing. Voice call-backs.

Technology 87

Technology Technology Contact Center CRM 87

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. How Does a CRM Differ from a CS Platform?

CRM 96

CRM Customer Relationship Management Customer Relationship Sales 96

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Intercom, Inc.

NOVEMBER 28, 2018

The good news, particularly if you’re just getting started, is that you really only need two things: a framework for evaluating new tools and a few recommendations to kick off your search. Before you start contacting vendors, the first thing you should do is make a list of your core business needs. The six types of sales tools.

Sales 192

Sales CRM Customer Relationship Management Start-ups 192

Hodusoft

AUGUST 4, 2021

A Guide to Hybrid Workforce Technology for the Future of Work. Organizations will need to come up with technology to support a hybrid workforce and effectively manage differences in a complex environment. . WFH and Technological Interventions. This was the case with call and contact centers the world over.

Technology 98

Technology Technology Contact Center Omnichannel 98

Return Customer

JANUARY 31, 2025

When you step up your customer service, you meet these expectations and build loyalty, which means customers keep coming back. For example, using Couriers Texas can speed up returns or deliveries, improving service by cutting down wait times. CRM (Customer Relationship Management) software is also very important.

E-commerce 67

E-commerce Customer Service Customer Relationship Management Start-ups 67

Intercom, Inc.

JUNE 19, 2018

They’re utilizing new technologies to offer a customer support experience that people love, and that drives loyalty and engagement. We’ve found that offering new customers real-time support can improve NPS scores by up to 15% and drive incremental growth in new business revenue. It mirrors our approach here at Intercom.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. The Building Phase: Getting the Basics Right For companies just starting their VoC journey, the focus should be on foundations, not technology.

VOC 62

VOC AI Text Analytics Touchpoint 62

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. I started as a product manager and ended up as the VP of product. A CRM for Product.

Engineering 225

Engineering E-commerce Start-ups Sales 225

Intercom, Inc.

MAY 31, 2018

Steli is the CEO of Close.io , an inside sales CRM that helps startups and SMBs generate high-quality leads and close more deals. Steli Efti: The short version is that I’m originally from Greece but grew up in Germany in a family of factory workers. It ended up being a spectacular, heartbreaking failure.

Sales 223

Sales Non-Profits Start-ups CRM 223

Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. Your callers probably know this technology better as a phone menu or an interactive voice response (IVR).

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. The Shift to Remote Work. Voice Call-Backs.

Technology 67

Technology Technology Contact Center CRM 67

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Intercom, Inc.

JULY 11, 2019

The more you can replace repetitive support tasks with bots, the more time you free up for your human reps to operate at a higher and more intimate level with users who truly need them. What brings you over here, and what have you and your team been up to recently? And they’re actually starting to demand it from us.”.

Start-ups 188

Start-ups Sales Engineering Voice of the Customer 188

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: Deepa, welcome to the show.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. Companies set up centralized offices to handle customer inquiries and issues via telephone. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Technology 59

Technology Technology Artificial Intelligence Social Media 59

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon. Alex contends that anyone can do the same.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. With the right integrations, you can automate workflows, share data between tools to keep things up to date, and create clearer, more efficient processes. The benefits?

Compliance 163

Compliance Finance Engineering Start-ups 163

CX Accelerator

APRIL 23, 2019

I immediately started hearing words I didn’t understand, and I’m sure my word choices created some confusion. During my five years in the UK, I often yearned for a piece of technology that could translate in real time—one that would enable more interesting, relevant, and meaningful conversation.

Innovation 140

Innovation Customer Satisfaction Machine Learning AI 140

CSM Practice

DECEMBER 19, 2021

This saying applies to your Customer Success Technology stack more than anything else. Well, it also means that technology itself doesn’t solve all problems. So put up the tech stack where it matters. Always start with the end in mind. A tech stack should be a technological answer to a well-defined problem.

CRM 98

CRM Start-ups Technology Technology 98

Intercom, Inc.

SEPTEMBER 19, 2019

On this week’s episode, I caught up with Steli to chat all things sales. We chat about this exciting development, and we also look at the evolution of hiring needs when moving from startup to scale-up, how to build a culture that’s both collaborative and competitive, and why price and speed are his North Star. Short on time?

Sales 184

Sales Sports Start-ups Gaming 184

SugarCRM

SEPTEMBER 10, 2024

For business continuity and customer service, a customer relationship management (CRM) system is essential. But not all CRMs are the same. When choosing CRM software, we have one of two choices: a bespoke CRM (AKA a custom CRM) or an off the shelf CRM (out of the box). What we'll Cover: What Is Bespoke CRM?

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Fonolo

APRIL 29, 2021

More call centers than ever have switched to a remote set-up, thanks to the pandemic. Call center tools and technology. Today, these operations are equipped with the latest technology to create seamless, high quality customer experiences. CRM system. Call-back technology. Remote/virtual. Business phone system.

Contact Center 128

Contact Center CRM Technology Technology 128

Execs In The Know

MARCH 14, 2022

These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience. Where should you start when it comes to digital CX transformation? Figuring out where to start is really up to your organization to analyze and prioritize based on where your customer metrics are lacking.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Totango

JULY 23, 2021

When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. Who Makes Up a Customer Success Team? In baseball, the success of the team starts with the right coach. What Technology Does a CS Team Need?

Gaming 127

Gaming Sports Start-ups Technology 127

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. When combined with video, our customers have seen 4x the engagement rates of email and up to a 36% increase in conversions.

Start-ups 141

Start-ups Sales CRM Technology 141

Hodusoft

MARCH 1, 2021

Contact centers these days employ the latest technologies to automate their system with the intent to provide fast, reliable, and highly efficient customer service. Contact center software is one such technology that allows businesses to streamline their communication across multiple channels and reach potential customers easily.

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

ECXO

MAY 11, 2023

Some countries have barely started or are still in the early stages of development. The route to customer centricity – start where you are To implement a successful customer experience programme or transformation, start where you are. They know that CX maturity is not an end game. Let’s continue.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. And to do this, you need to invest in self-service, digital-first CS technology that enables company-wide CS innovation. You need Totango.

CRM 109

CRM Customer Retention Start-ups Touchpoint 109

Hodusoft

JANUARY 30, 2025

In this blog, you can explore everything related to omnichannel contact center software starting from what it is? Lets get started. Heres how an omnichannel communication system enhances her experience- Online Browsing: Kim starts by browsing the retailer’s website on her laptop.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If any of those items aren’t covered, it’s time to reassess and update your call center technology. Look at your financial reports to start. Set up coaching, mentoring, and buddy systems. . He’s right! Are your sales dropping?

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sports 142

Totango

NOVEMBER 25, 2020

Why CRM Data Visualization is Not Enough. CRM data visualization is not enough—merely providing a comprehensive view of the customer is insufficient. Technology can help the decision-making process by suggesting actionable next steps based on the data provided. . Set Your CS Team Up for Success with Customer 360.

Net Promoter Score 112

Net Promoter Score NPS CRM Scorecard 112

Callminer

SEPTEMBER 23, 2020

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. Keep metrics in mind and up to date. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.

Contact Center 182

Contact Center Social Media Sales Voice of the Customer 182

Fonolo

SEPTEMBER 15, 2020

Despite their community-conscious values and financial prudence, credit unions are struggling to win the wallets of Gen-Z because they’re not meeting their expectations technologically. It may not seem long since millennials started shaking -up the marketplace, but Gen-Z is already hot on their heels.

Finance 125

Finance Contact Center Technology Technology 125

Zendesk

MARCH 22, 2022

You just need to know where to start. Tech sales is the process of selling technology as software, hardware, or an IT service. As a tech sales rep, you might be selling only one kind of tech product, such as a cloud CRM platform. What does a technology salesperson do? Keeping up with sales reports and marketing data.

Sales 98

Sales Real Estate CRM Invoicing 98