Want to be a call center representative? Here’s what you need to know.
Zendesk
MARCH 25, 2021
These might include email, live chat, CRM software , or social media. Most of the must-have qualifications are directly related to the tasks you’ll be doing routinely, while the nice-to-haves will give you a competitive leg up. Reps who are comfortable communicating on an array of channels are able to meet customers where they are.
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