ECXO

MARCH 11, 2025

Step 7: Use Technology to Strengthen CX Strategy Execution Technology enhances CX by providing deeper customer insights, streamlining interactions, and enabling automation. Action Point: Ensure all CX-related technology investments align with overall business transformation objectives.

B2B 255

B2B CX CX Transformation Net Promoter Score 255

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. The sales tech landscape has experienced the same consolidation of platforms and expanding app ecosystems as the martech landscape.

Technology 233

Technology Technology Sales Customer Expectations 233

eglobalis

FEBRUARY 3, 2025

Introduction In todays digital age, the relationship between technology and customer experience (CX) has become almost inseparable. This article explores how technology and customer experience are becoming more interdependent, with a focus on AI’s role in B2B environments.

B2B 337

B2B AI Predictive Analytics Sentiment Analysis 337

Adrian Swinscoe

DECEMBER 20, 2021

Today’s interview is with Justin Vaillancourt is the Chief Technology Officer and co-founder of Dooly, a CRM automation software provider that is making the use of […].

CRM 190

CRM Sales Technology Technology 190

eglobalis

MARCH 13, 2025

Invest in the Right CX Tools and Technologies Provide leadership with data-driven insights by investing in CRM platforms, customer feedback systems, and journey analytics tools. Facilitate collaboration between teams by aligning goals, sharing customer insights, and ensuring seamless internal workflows.

CX 222

CX CX Transformation B2B B2C 222

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. To truly utilize all available information and enhance company outcomes, follow these steps: Integrate CRM Systems : Deploy robust CRM systems such as Pipedrive, Nimble, Insightly, or Zoho CRM.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

SurveySensum

DECEMBER 27, 2024

Technology makes it all a bit easier these days. Smart Technology That Helps Drive Product Excellence for Your Customers The smart technology solutions you take advantage of not only help develop products that are successful but offer the very best when it comes to customer satisfaction. Lets dive in!

Technology 52

Technology Technology Artificial Intelligence CX 52

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. However, merely implementing these technologies without practical actions and listening to your customers and following the company mission and goals will not turn your company into a winner.

Customer Experience 422

Customer Experience Net Promoter Score VOC Government 422

ECXO

NOVEMBER 19, 2024

Encourage your team to adopt a growth mindset , embrace new technologies, and be open to experimentation. Unified Customer Profiles : Use CRM systems to maintain a unified view of each customer, ensuring that every interaction feels seamless and informed.

CX 296

CX Customer Experience Social Media Touchpoint 296

ECXO

DECEMBER 4, 2024

Role of Technology 1. Automated Onboarding Processes: SaaS companies leverage technology to streamline and automate the onboarding process, ensuring a seamless and efficient experience for new customers. HubSpot : As a CRM platform, HubSpot frequently rolls out new tools and features. SaaS Companies a. Manufacturing Companies a.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Customer Think

NOVEMBER 22, 2022

In B2C environments, CRM solutions are essential to maintaining client relationships over time. Standard CRM systems in eCommerce allow you to register, track, and utilize data about customer interactions. Business owners use CRM systems to assess the big picture of their customers’ […].

CRM 136

CRM Business Growth B2C Retail 136

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 378

Customer Experience Social Media Predictive Analytics AI 378

ECXO

JUNE 7, 2023

Strategies to overcome organizational and technical silos, with technology playing a vital role. Allow us to introduce our esteemed panelists and facilitator: Robert Neuwirth: An accomplished CRM expert and product owner at Erste Bank. Robert has extensive experience as a CRM campaign manager and has taken CRM into the cloud.

Customer Experience 240

Customer Experience CRM Omnichannel CX 240

Customer Think

SEPTEMBER 24, 2024

In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. This article delves into how cloud computing transforms CRM, explores the […]

CRM 118

CRM Customer Relationship Management Customer Relationship Technology 118

eglobalis

OCTOBER 1, 2024

Similarly, IT can work closely with Operations to ensure that the necessary technological infrastructure supports both departments’ needs. Additionally, setting joint targets for departments like IT and Operations to reduce system downtime can ensure that technological and operational efficiencies are prioritized collaboratively.

CX 405

CX Finance Customer Journey Map Innovation 405

ECXO

JULY 10, 2024

CRM Integration : Correlating feedback with customer profiles for deeper insights. By embracing a diverse range of metrics and technologies like AI, businesses can gain a nuanced understanding of customer sentiment. Segmentation and Personalization : Tailoring feedback mechanisms to different customer segments.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

Customer Think

AUGUST 23, 2021

The CRM (Customer Relationship Management system) has grown substantially in recent years to provide value for everyone in a business instead of just being a tool for customer relationship management. The right custom CRM software is […].

CRM 134

CRM Customer Relationship Management Customer Relationship Customer Experience 134

Zendesk

OCTOBER 11, 2022

Conversational CRM is the new way businesses are managing their customer relationships, relying on new channels (like web and mobile messaging), new technologies (like AI that goes beyond the buzz) and new methods of staying on top of conversations (like fresh interfaces designed for agents).

CRM 98

CRM AI Customer Relationship Sales 98

Customer Think

JULY 27, 2023

Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.

E-commerce 98

E-commerce Technology Technology Outlook 98

ECXO

APRIL 29, 2024

In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Blockchain technology promises secure and transparent transactions. Technology should be used as a tool to enhance human interaction, not replace it.

CX 277

CX Innovation Machine Learning Technology 277

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. This may involve investing in a robust customer relationship management (CRM) system, customer engagement platforms, and analytics tools to gain valuable insights into customer behavior and preferences.

CX 358

CX Customer Satisfaction Innovation Education 358

Totango

JULY 19, 2022

You don’t need your CRM. How Your Customer Success Platform Can Replace Your CRM. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Replace Your CRM with Totango.

CRM 96

CRM Customer Relationship Customer Acquisition Start-ups 96

Customer Think

MARCH 29, 2024

Integrating a customer relationship management (CRM) system with QuickBooks, an accounting solution, can greatly benefit small and medium-sized businesses (SMBs). QuickBooks CRM integration help businesses make more informed decisions and gain a deeper understanding of […]

CRM 105

CRM Customer Relationship Management Customer Relationship Sales 105

eglobalis

SEPTEMBER 16, 2024

However, using CRM systems and customer analytics, businesses can track customer behavior and tailor interactions to their specific needs. Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points.

B2B 329

B2B Customer Experience Touchpoint B2C 329

Customer Think

JULY 30, 2024

This is where Customer Relationship Management (CRM) systems come into play. A CRM is a web based software that streamlines your interactions with customers, automates processes, and provides valuable insights. Customer relationships are the cornerstone of success. Managing the relationships effectively can make or break a company.

CRM 105

CRM Customer Relationship Management Customer Relationship Technology 105

eglobalis

JULY 2, 2024

CRM Integration : Correlate feedback data with customer profiles and transaction history for deeper insights into behavior and preferences. Can you share examples of how your organization has leveraged AI-driven insights or other innovative technologies to enhance customer satisfaction beyond NPS?

NPS 424

NPS Customer Feedback Net Promoter Score B2C 424

Intercom, Inc.

JANUARY 25, 2022

A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. Why combine live chat and chatbot technology with your CRM? With Intercom and HubSpot, you can: Automatically keep HubSpot CRM records up to date. Bad data costs companies in the U.S $3T

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

ECXO

APRIL 24, 2024

Comprehensive Solutions Enterprise-Level Needs: These companies offer comprehensive solutions that address various business processes, including CRM, ERP, and SCM. Let’s divide what they do into several key areas. I look forward to exploring your thoughts and perspectives on this intriguing topic.

CX 317

CX B2B Compliance Sales 317

Intercom, Inc.

APRIL 13, 2018

Take advantage of the very technology you’re selling. Technology is a modern sales rep’s best friend. Today, you can take advantage of inside sales CRM tools like Close.io Technology has changed the way the best sales reps interact with prospects, maximize productivity, and perform other tasks essential for success.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. How Does a CRM Differ from a CS Platform?

CRM 96

CRM Customer Relationship Management Customer Relationship Sales 96

ECXO

OCTOBER 30, 2024

Implementing data analytics and customer relationship management (CRM) tools can help businesses tailor their offerings and communication effectively. The landscape of consumer behavior is constantly changing, influenced by technological advancements and shifting cultural dynamics.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

Customer Think

JULY 23, 2024

Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.

CRM 59

CRM Technology Technology Artificial Intelligence 59

Customer Think

JUNE 18, 2024

Customer Relationship Management (CRM) systems have evolved significantly over the past few years. As businesses become increasingly customer-centric, the demand for more sophisticated and integrated CRM solutions continues to rise.

CRM 75

CRM Customer Relationship Management Customer Relationship Technology 75

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? A large enterprise client requested deeper integration with their proprietary CRM system. Technical Limitations Sometimes, a feature request is not feasible with the existing technology stack or product architecture. Offer phased development timelines if feasible.

Customer Feedback 486

Customer Feedback Compliance Innovation B2B 486

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Customer Think

JANUARY 3, 2023

The CRM Playaz asked me about my take on CRM for 2023. CRM in terms of concept and software is quite mature, after all it is around for quite some time. Of course, I happily supplied an answer … So, here we are. It went through some iterations and spun out into other areas, being more transactionally […].

CRM 94

CRM CX Technology Technology 94