SurveySensum

FEBRUARY 7, 2025

By syncing NPS data with your CRM or marketing tools, you can divide customers into clear groups: promoters, passives, and detractors. Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations. Likewise, check for the basics.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Hodusoft

JUNE 17, 2021

Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. Contact centers that deal with payment card information will need a solution that supports encryption of this information, and they need speech or text analytics.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

SurveySensum

JANUARY 27, 2025

Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. CRM Integration: Does the platform integrate with your customer management tools to enrich your data? SurveySensums multilingual text analytics capabilities take it a step further. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Improve your Net Promoter Score with NPS text analytics ! SurveySensums Text Analytics streamlines this process. Dont Just Measure NPSImprove It!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Callminer

FEBRUARY 27, 2019

This group is quite often an organization’s single biggest customer segment and can offer some valuable advice; and if that advice is acted upon and followed with a reactivation strategy can also deliver some big revenues.” – Chuck Schaeffer, How to Succeed with a Voice of the Customer Program, CRM Search; Twitter: @CRMsearchdotcom.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Customer Service Life

AUGUST 26, 2019

My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance and speech and text analytics, news from Zendesk and Freshworks, and some vendors to consider if emerging messaging channels are key to your customer engagement strategy in the coming months.

Technology 76

Technology Technology Text Analytics Contact Center 76

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

APRIL 14, 2025

However, SurveySensum integrates seamlessly with Customer Relationship Management (CRM) systems, customer support platforms, and other analytics tools. Analyze Responses With AI-Powered Analytics After distributing the survey, the responses will start to roll in.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Gainsight

MAY 23, 2019

With easy-to-update views, in-line opportunity editing, and robust CRM integration, Renewal Center makes highly accurate renewal forecasts easy to maintain and simple to share with stakeholders across the business. . This score is also displayed in a centralized dashboard for renewal managers to manage their ongoing forecast. Coming Soon.

Text Analytics 75

Text Analytics Engineering Machine Learning Voice of the Customer 75

Experience Investigators

APRIL 23, 2024

Is this the same as Customer Relationship Management, or CRM? CRM is about managing the data and input from customers to help deliver on a Customer Experience Strategy. Often, CRM systems are the tools used to track important customer data and feedback metrics.)

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

DMG Consulting

FEBRUARY 20, 2025

Sixth place is held by three IT segments, interaction (speech and text) analytics (IA), knowledge management (KM), and real-time guidance (RTG)/next-best-action (NBA), each of which were selected by 24.0% of survey respondents. Seventh place, with 22.4%

Contact Center 62

Contact Center Technology Technology AI 62

SurveySensum

OCTOBER 2, 2024

That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). What is Customer Relationship Management (CRM)? CRM is the foundation for managing interactions with prospects and customers. It’s no wonder the global CRM market is valued at $70.2 Why CRM Matters?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

DMG Consulting

APRIL 15, 2020

The Report focuses on three pillars of contact center technology: infrastructure, customer relationship management (CRM) and workforce optimization (WFO), as well as many of the systems and applications that fall into these categories.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

SEPTEMBER 11, 2024

This includes developing unified customer profiles, keeping CRM records up-to-date, prioritizing journey-based feedback integration, and maintaining a real-time view of customer transactions and historical trends.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Looking for SurveyMonkey Alternatives. Among all the alternatives, SurveySensum stands out the most.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). per month 9.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

PeopleMetrics

JANUARY 10, 2018

Let your CEM software parse through open-ends and, through text analytics, summarize the volunteers’ sentiment. Keep the survey as short as possible and let them speak their mind! While open-ended comments are more difficult to analyze, they allow you to keep the survey short. Do something with the feedback.

CEM 73

CEM Close the Loop Text Analytics Social Media 73

SurveySensum

SEPTEMBER 20, 2024

This is where comprehensive CRM solutions like HubSpot come into play. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships. HubSpot NPS stands for Net Promoter Score integrated with HubSpot’s CRM platform.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. VOZIQ also integrates with CRM, IVR call routing and marketing automation systems to democratize risk intelligence throughout the customer touchpoints. .

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. VOZIQ also integrates with CRM, IVR call routing and marketing automation systems to democratize risk intelligence throughout the customer touchpoints. .

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching.

Contact Center 48

Contact Center Outlook Text Analytics VOC 48

SurveySensum

DECEMBER 2, 2021

CRM integration. The best way to use that data would be to integrate them with your CRM. Text analytics. SurveySensum enables the power of text analytics that will help you unearth hidden meanings from textual data. All the NPS responses that you collect from customers must be put to good use, right?

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

InteractionMetrics

JANUARY 16, 2020

For example, if you’re already spending on costly staff along with software like CRM, knowledge management, and text analytics you want to know that you’re using those resources wisely. Just because you have CRM does not mean your associates are using customer information effectively. Milestones and Measurement.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52

InteractionMetrics

JANUARY 16, 2020

For example, if you’re already spending on costly staff along with software like CRM, knowledge management, and text analytics you want to know that you’re using those resources wisely. Just because you have CRM does not mean your associates are using customer information effectively. Milestones and Measurement.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

DECEMBER 4, 2023

Using the Right Tools: Invest in tools that make feedback collection and management seamless, like SurveySensum, HubSpot CRM, or Google Analytics. Well, tools like ‘SurveySensum’s Text Analytics ’ are the key here! Ensure that leaders actively participate in and endorse the feedback culture.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Net Promoter Score 52

Confirmit

DECEMBER 4, 2018

We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. CRM Integrations and standard action workflows for case management are also available. What Types of Accelerators are Available?

B2B 40

B2B VOC Text Analytics Government 40

DMG Consulting

JUNE 7, 2017

An effective way for them to expand the use of WFO applications throughout the enterprise is to partner with ERP, CRM and HRIS suite vendors.”. “It’s time for WFO vendors to open up new markets, specifically branch/retail outlets and back-office operating departments.

Contact Center 48

Contact Center Text Analytics Retail CRM 48

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1. per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

JULY 31, 2019

Call tracking can integrate with applications like customer relationship management (CRM) systems, interactive voice response (IVR) systems and intelligent virtual agents (IVAs) to leverage customer data and deliver highly relevant and customized communications and recommendations.

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

SurveySensum

SEPTEMBER 18, 2024

This is why to establish an omnichannel customer experience, businesses need to keep their CRM records up-to-date, prioritize journey-based feedback integration, and maintain a real-time view of customer transactions and historical trends. Now, use this integrated data and make it accessible to all your channels.

Omnichannel 52

Omnichannel Customer Experience Social Media Touchpoint 52

Zendesk

FEBRUARY 28, 2022

You send interactive emails to your prospects from your CRM. Speech & Text Analytics (Support) analyzes historical interactions and handles time data from Zendesk Support, Chat, and Talk with industry-leading speech recognition accuracy and processing rates. The availability of your calendar is integrated inside the email.

Invoicing 52

Invoicing Contact Center Text Analytics CRM 52