CSAT.AI

SEPTEMBER 25, 2017

You should have all the standard data, such as customer location, age, email, title, etc…, but you should also be inquiring why customers are leaving when they leave. The second challenge lies in whether it’s structured or unstructured data. Put a CRM in place and more importantly, have an expert set it up correctly.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SugarCRM

APRIL 26, 2021

But Sugar’s tools go one step further, analyzing and interpreting the data that’s available to you and making predictions about it so you can decide your company’s next course of action. Well, consider that ( according to Dun & Bradstreet ) 91% of CRM data is incomplete and 70% is irrelevant after a year.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Zoho Survey Zoho Survey is a budget-friendly, simple survey tool for SMBsespecially those already using Zoho CRM. Integrations Using Salesforce?

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Zendesk

DECEMBER 7, 2021

You use an AI-powered feature of your CRM to track customer issues, and you start to notice many customers are having a hard time integrating the tool with Google Calendar. Analyze customer data to predict and reduce churn. Use AI to identify common customer questions and problems so you can generate solutions and improve retention.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Amplitude specializes in various survey types, including internal customer satisfaction surveys, CRM surveys, member satisfaction surveys, and more.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

Customer Experience Matrix

MARCH 3, 2017

CaliberMind has embedded a third-party data load and transformation tool to manage such inputs. The system stores structured data in Redshift, semi-structured data in MongoDB, and unstructured data in S3. These can be loaded into the CRM database or displayed in a window on the CRM desktop.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

SugarCRM

OCTOBER 24, 2023

In today’s business landscape, it’s hard to find an organization that operates without CRM tools, even in its primitive forms. However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Lightico

APRIL 4, 2024

Enhanced Efficiency – Freeing Up Time for High-Value Analysis IDP automates the tedious, “Stare & Compare” – manual process of data extraction from documents like income stubs, pay slips, and bank statements compared to submitted applications/CRM data and reporting agency data.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Confirmit

OCTOBER 11, 2018

Seamlessly integrate data from and to third party business systems to generate richer, more actionable business insights. Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Eliminate customer data silos with CRM integration.

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

SurveySensum

SEPTEMBER 5, 2024

So, in order to make a mark in this era of personalization, banks must utilize comprehensive customer data – from developing unified customer profiles, keeping CRM records up-to-date and accessible on all channels, and maintaining a real-time view of customer transactions and historical trends.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SugarCRM

DECEMBER 3, 2018

One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight to your organization. When you can find it at all, too much time is spent manually summarizing this data and surfacing those summaries. Here is an example.

Unstructured Data 32

Unstructured Data CRM Innovation AI 32

SurveySensum

SEPTEMBER 11, 2024

So, to succeed in the era of AI, companies need to prioritize customer acquisition and effective utilization of comprehensive customer data. AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Gainsight

APRIL 8, 2019

First of all, the data is collected in many different systems—such as your CRM, marketing automation, finance, support, product analytics, and other solutions. What’s more, is that all of that data comes in different formats: Type of Data. High-volume streaming data. Batch data. Unstructured data.

Technology 45

Technology Technology Structured Data Unstructured Data 45

SugarCRM

JANUARY 18, 2022

While data is indispensable to any modern business, it’s useless by itself. Up to 95% of all businesses say that managing their unstructured data is a problem. Yet managing unstructured data isn’t the real problem—understanding it is. The Distinction Between Data and Analytics. But there’s a catch.

Unstructured Data 42

Unstructured Data CRM Social Media Start-ups 42

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

Ameyo Callversations

APRIL 21, 2022

The precious calls with the customers provide the purest data and feedback about your customer. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions. This integration enables them to collect data in real-time.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Customer Experience Matrix

MARCH 6, 2016

billion $420 - $520 Infusionsoft small business integrated sales and marketing software 35,000 $100 million $2,857 HubSpot integrated marketing and CRM software 18,100 $181 million $10,000 Infusionsoft managers recognize that expanding the customer base requires making marketing easier. million $1.6

Unstructured Data 54

Unstructured Data Artificial Intelligence Finance Start-ups 54

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. By doing that, it can immediately alert healthcare providers before mistakes occur.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SugarCRM

JANUARY 27, 2022

Raw data isn’t helpful for most business processes. Data isn’t always immediately useful, even when it’s all gathered in one location. Unstructured data, which isn’t organized according to specific schema or modeling, doesn’t typically fit in most applications or allow for business use.

Social Media 48

Social Media Unstructured Data Sales Start-ups 48

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Hodusoft

MARCH 12, 2025

Accurate Assessment of Credit Risk AI-powered solutions can analyze vast amounts of information such as transaction history, social media behavior, financial statements, and other unstructured data to accurately assess customers’ creditworthiness. It can also send payment reminders as per regulations.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Fonolo

NOVEMBER 17, 2020

Big Data is Getting Bigger. Companies are increasingly trying to obtain a 360-degree view of the customer by blending customer feedback data with their existing CRM systems. IDC predicts that the market for Big Data will reach $16.1 Source: The Contact Center Satisfaction Index Mid-Year 2013. The Rise of the Super Agent.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

NOVEMBER 11, 2024

So there are things that they should be able to QA, um, that have and things that they should just know in their CRM system that there’s no reason to bother you with. But that’s the easiest part of any kind of, you know, coding, decoding of unstructured data. Then, like, then asking you. We’re in a good place.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. The platform can seamlessly integrate with other platforms like CRM systems, etc. Can both platforms integrate with CRM systems?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Select a secure and scalable platform to gather customer feedback, automate alerts and escalate issues that require attention.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40

PeopleMetrics

APRIL 22, 2025

Lesson #36 Revisited: If People Are Already Using a CRM, Make It Easy for Them to View VoC Data Integrating VoC insights directly into CRM systems enhances accessibility and actionability. While AI can highlight trends, its human-driven rewards that spark motivation and a customer-first mindset.

AI 62

AI VOC Text Analytics NPS 62