Retently

FEBRUARY 21, 2024

This open-ended response allows customers to provide information about discovery channels you may not have considered or are unaware of. The insights gathered from these responses can be invaluable, revealing unexploited avenues for customer acquisition or highlighting emerging trends in consumer behavior.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

SugarCRM

FEBRUARY 24, 2022

This year more organizations will be making an even more coherent and concerted effort to manage customer expectations, habits, and behavior. But the gulf between what many organizations deliver and what customers expect has also widened. Digital Acceleration Will Increase.

CX 49

CX CRM Customer Acquisition Technology 49

SurveySensum

DECEMBER 4, 2024

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Using NPS to refine services ensures banks not only meet but exceed customer expectations. A low NPS could indicate reputational issues that need to be addressed.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. Investigate these areas and create a plan to better address your customer expectations.

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Zendesk

FEBRUARY 29, 2024

If it stays consistent—or even reduces—that tells you your customers value your new approach. Increased revenue: You can improve your processes by understanding why customers leave. This can reduce the cost of customer acquisition and increase long-term revenue.

Customer Retention 52

Customer Retention Customer Acquisition Artificial Intelligence CX 52

Gainsight

OCTOBER 10, 2023

Workflow automation: AI will show information about a customer’s learning and assign relevant courses. That level of innovation is right around the corner. Having these in place ensures that what you’re creating—and what you’re asking AI to help you with—is relevant, engaging, and meets your customers’ needs. What hasn’t?

Education 52

Education AI Artificial Intelligence Healthcare 52

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

JULY 6, 2023

You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant , Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant, Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

CX Journey

APRIL 9, 2025

While every customer contributes to a brands success in some way, understanding the difference between valued customers and volume customers is critical for building sustainable growth. Volume customers, on the other hand, provide scale through frequent transactions but are often motivated by price or convenience.

E-commerce 41

E-commerce Touchpoint Customer Acquisition Customer Relationship 41

SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Modern customer expectations call for true omnichannel customer experiences.

CX 26

CX Customer Journey Map VOC Customer Retention 26

Beyond Philosophy

APRIL 14, 2022

McDermott says this breaks down into a supply-side problem with customer support and a demand-side problem, which customers expect. McDermott explains that the business leaders he works with focus on the customer acquisition phase. Mindshift about CX on the Supply Side Can Resolve Some of the Problems.

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Retently

MAY 9, 2024

Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way. When these businesses finally turn their attention to customer retention, it often takes a backseat to chasing new leads. Customers are not static.

Customer Retention 125

Customer Retention B2B Non-Profits Customer Acquisition 125

SixteenVentures

DECEMBER 31, 2019

What I called the “Definite Guide to Customer Success” way back in 2014 is getting far more definitive for 2020 as I incorporate what I learned over the last year. … The Customer Success Book. Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Acquisition.

Start-ups 137

Start-ups Sales NPS Non-Profits 137