Customer Acquisition Customer Expectations Manufacturing 
Shep Hyken
MAY 30, 2022
(CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
Helpt
FEBRUARY 27, 2023
Here are the top 7 reasons how SMB manufacturing companies can boost revenue and focus on growth by investing in customer experience. By investing in customer experience, SMB manufacturing companies can build customer loyalty and foster long-term relationships with their customers resulting in lower costs and more revenue.
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Zendesk
AUGUST 11, 2021
The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.
Hodusoft
JULY 24, 2024
As per a report , at 56 percent, the wholesale sector has the worst customer turnover rate of all sectors. The next two sectors with the second-worst customer attrition rate (40 percent) are consumer-packaged goods and logistics. The manufacturing sector registered 35 percent and the telecom sector at 31 percent.
1 to 1
JULY 20, 2020
A key factor in the ‘new normal,’ these brands are have performed enough good acts to their customers that there is room for error as they reshape themselves post-COVID-19. Auto manufacturers (luxury): Lexus (78.6) Auto manufacturers (mass market): Subaru (76.6) Banks (direct): USAA (78.6) Credit card issuers: USAA (83.9)
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