Shep Hyken

MAY 30, 2022

(CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Helpt

FEBRUARY 27, 2023

Here are the top 7 reasons how SMB manufacturing companies can boost revenue and focus on growth by investing in customer experience. By investing in customer experience, SMB manufacturing companies can build customer loyalty and foster long-term relationships with their customers resulting in lower costs and more revenue.

Manufacturing 52

Manufacturing Customer Loyalty Customer Satisfaction Customer Acquisition 52

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Customer Service 64

Customer Service E-commerce Social Media AI 64

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. Having these in place ensures that what you’re creating—and what you’re asking AI to help you with—is relevant, engaging, and meets your customers’ needs. What hasn’t?

Education 52

Education AI Artificial Intelligence Healthcare 52

Hodusoft

JULY 24, 2024

As per a report , at 56 percent, the wholesale sector has the worst customer turnover rate of all sectors. The next two sectors with the second-worst customer attrition rate (40 percent) are consumer-packaged goods and logistics. The manufacturing sector registered 35 percent and the telecom sector at 31 percent.

Customer Retention 52

Customer Retention Omnichannel Customer Loyalty CX 52

1 to 1

JULY 20, 2020

A key factor in the ‘new normal,’ these brands are have performed enough good acts to their customers that there is room for error as they reshape themselves post-COVID-19. Auto manufacturers (luxury): Lexus (78.6) Auto manufacturers (mass market): Subaru (76.6) Banks (direct): USAA (78.6) Credit card issuers: USAA (83.9)

CX 26

CX Manufacturing Retail Government 26