Retently

MAY 9, 2024

Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.

Customer Retention 119

Customer Retention B2B Non-Profits Customer Acquisition 119

Experience Investigators

SEPTEMBER 16, 2024

Customers have distinct preferences for how they interact with your organization, making it tricky to know the best places to focus your customer experience efforts. When it comes to building those customer journey maps… well, some things are easier said than done. What is a Customer Journey Map?

Customer Journey Map 59

Customer Journey Map CX Artificial Intelligence Start-ups 59

Shep Hyken

SEPTEMBER 27, 2021

Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Experience Investigators

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Even customer journey maps can neglect key phases of the customer experience. And what about “the rest of them?”

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

CX Journey

DECEMBER 30, 2014

Why Customers Do What They Do Rule #1 in customer experience is "understand the customer." The Secret to Customer Retention What happens when companies spend huge sums of (marketing) dollars on customer acquisition when they can''t even keep the customers they have because their products, services, and experience stink?

Customer Experience 66

Customer Experience Touchpoint Customer Journey Map Customer Acquisition 66

SurveySensum

SEPTEMBER 26, 2024

It’s not just irrelevant – it also shows that the brand is not paying attention to your journey. This lack of personalization happens when the customer journey is fragmented, leading to data silos, customer frustration, and lost opportunities for customer acquisition and retention.

Customer Experience 52

Customer Experience Omnichannel AI Touchpoint 52

Customer Bliss

OCTOBER 11, 2018

Jay, who has over 25 years of experience helping some of the world’s most prominent and iconic brands improve their CX and digital marketing strategies, shares with us that yes, customer experience can help you with customer acquisition and retention, but it’s the memorable moments that differentiate one brand from another.

Social Media 42

Social Media B2C CX Customer Acquisition 42