Zendesk

JUNE 30, 2022

And in many cases, the compensation of senior executives is directly tied to customer satisfaction. According to our CX Trends Report, high-performing teams are over four times more likely to report that senior leadership compensation is directly linked to Net Promoter Score® (NPS). Who is your customer?

Net Promoter Score 97

Net Promoter Score Customer Journey Map Start-ups Customer Acquisition 97

Totango

AUGUST 25, 2022

Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. Extend upsell offers or referral incentives to customers with high satisfaction ratings. Balancing Customer Acquisition Costs and Lifetime Value. A low NPS tends to indicate low engagement.

Net Promoter Score 103

Net Promoter Score Customer Acquisition NPS Customer Journey Map 103

SurveySensum

SEPTEMBER 26, 2024

It’s not just irrelevant – it also shows that the brand is not paying attention to your journey. This lack of personalization happens when the customer journey is fragmented, leading to data silos, customer frustration, and lost opportunities for customer acquisition and retention.

Customer Experience 52

Customer Experience Omnichannel AI Touchpoint 52

PeopleMetrics

NOVEMBER 1, 2022

What do customers expect from banks? Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

SixteenVentures

DECEMBER 31, 2019

Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Emotional Disconnect During Customer Onboarding.

Start-ups 137

Start-ups Sales NPS Non-Profits 137