Customer Acquisition, Customer Loyalty and E-commerce

Addressing e-commerce’s 5 biggest CX challenges with AI and personalization

Adrian Swinscoe

MARCH 13, 2025

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

E-commerce

E-commerce AI CX Customer Acquisition

Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

ECXO

FEBRUARY 3, 2025

Frustrated, the customer takes to Twitter or Google Reviews to vent, warning others about the poor service. Increased Customer Churn Customer loyalty is built on trust, and reactive sales processes often fail to nurture that trust. Shift your mindset: Move from reacting to customer inquiries to anticipating their needs.

Sales

Sales Customer Experience E-commerce Start-ups

How to Boost E-Commerce Sales with Contact Center Software

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce

E-commerce Contact Center Sales Retail

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How The Right Call Center Solution Can Enhance E-commerce Sales?

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? ” you’ll realize that the e-commerce industry would be one of the few to appear on the top. In retail outlets, customers can walk to a salesperson, store manager, or cashier whenever they need any assistance with a product or payment.

E-commerce

E-commerce Sales Omnichannel Contact Center

All You Need To Know About Inbound Call Center for E-commerce

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce

E-commerce Customer Satisfaction Customer Retention Customer Relationship

When ‘Push’ Marketing Goes Too Far

Beyond Philosophy

JUNE 23, 2015

We call this indiscriminate solicitation of prospective customers one variation of the “Casanova Complex” customer acquisition model, reflective of the 18th century Italian adventurer, perhaps best known for his many female “conquests.” Certainly, the transactional advantages of e-commerce are very appealing.

E-commerce

E-commerce Retail Customer Acquisition Government

5 Top Customer Service Articles of the Week 9-27-2021

Shep Hyken

SEPTEMBER 27, 2021

However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush.

Customer Service

Customer Service E-commerce Real Estate Social Media

Customer Intelligence – May Edition

VOZIQ

MAY 8, 2023

The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. 3 Database Strategies to Drive Better Customer Acquisition and Retention This blog from Forbes reiterates the value of a good database.

E-commerce

E-commerce Customer Acquisition ML Machine Learning

Customer Intelligence – May Edition

VOZIQ

MAY 8, 2023

The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. 3 Database Strategies to Drive Better Customer Acquisition and Retention This blog from Forbes reiterates the value of a good database.

E-commerce

E-commerce Customer Acquisition ML Machine Learning

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. So, how can you build customer loyalty and retention?

Retail

Retail Customer Service E-commerce Social Media

What is customer satisfaction (CSAT)?

Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction

Customer Satisfaction Net Promoter Score E-commerce NPS

15 ways to improve the ecommerce customer experience

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Put simply, when you give customers a great experience they’ll buy again, be more loyal to your brand and share their experience with other people. You’ll see improvements in: customer retention. customer loyalty.

Customer Experience

Customer Experience Net Promoter Score E-commerce Retail

Top 11 Key Drivers for Digitizing Customer Experience

SurveySensum

NOVEMBER 23, 2023

The resulting digital customer experience is faster, more personalized, customizable, and inherently more appealing to end-users. For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. Why Is Digitization Important? Data confirms this as well.

Customer Experience

Customer Experience E-commerce CX AI

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. So, how can you build customer loyalty and retention?

Retail

Retail Customer Service E-commerce Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business.

Retail

Retail Customer Experience Touchpoint Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business.

Retail

Retail Customer Experience Touchpoint Social Media

Tech Customer Success

Addressing e-commerce’s 5 biggest CX challenges with AI and personalization

Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

Webinars

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How to Boost E-Commerce Sales with Contact Center Software

Webinars

How The Right Call Center Solution Can Enhance E-commerce Sales?

All You Need To Know About Inbound Call Center for E-commerce

When ‘Push’ Marketing Goes Too Far

5 Top Customer Service Articles of the Week 9-27-2021

Customer Intelligence – May Edition

Customer Intelligence – May Edition

Delight Your Customers by Improving Retail Customer Service

What is customer satisfaction (CSAT)?

15 ways to improve the ecommerce customer experience

Top 11 Key Drivers for Digitizing Customer Experience

Delight Your Customers by Improving Retail Customer Service

Survey as a Tool In Improving Retail Customer Experience

Survey as a Tool In Improving Retail Customer Experience

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