Remove Customer Acquisition Remove Customer Retention Remove Data Mining
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CX ROI Metrics Roadmap

ClearAction

A leading indicator shows what customers will soon experience. Chief Marketing Officers measure the purple metrics shown below about what happened in the market : customer acquisition cost, margin expansion, sales velocity, customer retention, recurring revenue, expanded purchases, and referral revenue.

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4 Gold CX Metrics for CX Leaders

ClearAction

When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time. Right the First Time leads to Freed-up Resources, Freed-up Customers, and Lower Customer Retention Costs (Customer Health Score).

CX 62