Retently

MAY 31, 2024

Operating from this position means you’ll likely end up prioritizing the hire of additional technical staff (engineers, programmers, etc.) The Connective Tissue of a Company The first non-technical hire you make needs to be in Customer Success. to handle problems as they arise.

Net Promoter Score 143

Net Promoter Score Engineering Customer Retention Customer Feedback 143

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 65

Customer Retention Customer Loyalty Social Media Education 65

Hodusoft

JULY 24, 2024

Effective Strategies for Enhancing Customer Retention in Call Centers “When the customer comes first, the customer will last.” In a time of growing competition and dwindling customer loyalty, businesses need to focus on customer retention more than ever before. How to Analyze Current Retention Rates?

Customer Retention 52

Customer Retention Omnichannel Customer Loyalty CX 52

Intercom, Inc.

NOVEMBER 14, 2019

Your connection to your users is the gasoline that fuels the engine of your business. Keeping a deep connection to your customers is relatively easy when your user base is small and your team can interact with folks directly. But it’d be a mistake to focus all your attention on acquiring customers.

Sales 108

Sales Gaming Education Customer Relationship 108

Intercom, Inc.

APRIL 25, 2019

Or focusing on customer expansion as opposed to new customer acquisition. Of course, both acquisition and retention are absolutely crucial for your company, but instead of charging a single sales squad with both tasks, it’s a good idea to split up the team and assign the right reps for the job.

Sales 136

Sales Customer Acquisition Start-ups Engineering 136

Retently

NOVEMBER 27, 2024

With rising customer acquisition costs and intense competition, boosting your conversion rate is essential for growth. Conversion Rate Optimization (CRO) focuses on fine-tuning your website and checkout process to turn casual visitors into paying customers, boosting revenue without needing to spend more on attracting traffic.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

ClearAction

APRIL 13, 2023

The gap between what’s promised and what’s received, as seen by customers, is your brand integrity gap. CMOs set expectations for customer acquisition and CCOs assure expectations are delivered for customer retention. Minding the gap is the ultimate purpose of a CCO.

Customer Acquisition 62

Customer Acquisition Customer Retention CX Customer Loyalty 62

Customer Bliss

SEPTEMBER 6, 2016

While companies still need to be productive and build their customer-driven growth engines, chances are a lot of your colleagues were out on vacation for chunks of the summer. So, I’ll give you a little help: investigate my 17-second customer experience strategy. ” The summer is a looser time at most offices.

CX 51

CX Customer Retention Customer Acquisition Engineering 51

Gainsight

MARCH 15, 2022

Customer Retention Rate (CRR). Retention is the cornerstone that anchors the modern SaaS world. companies losing an estimated $168 billion per year to customer churn, it’s clear why. By measuring customer retention rates (CRR) , you can determine how well your retention efforts are paying off.

Customer Acquisition 52

Customer Acquisition Customer Retention Engineering Gaming 52

Gainsight

DECEMBER 28, 2022

To help you prepare for the mindset shift and future financial uncertainties, Gainsight published a new ebook, The Essential Guide to Budgeting for Customer Success and Durable Growth. Position Customer Success (CS) as an Efficient Growth Engine . Customer Success teams. . But that’s not all Customer Success does. .

Customer Retention 52

Customer Retention Customer Acquisition B2B Engineering 52

SugarCRM

NOVEMBER 23, 2021

Given the landscape of far-sighted customers and fierce competition, making the sale can be quite challenging. That is why most B2B marketers mainly focus on customer acquisition to the detriment of retention. Customer retention is not a single event that happens at contract renewal. Talk to Your Customers.

Customer Retention 26

Customer Retention Artificial Intelligence CRM Customer Acquisition 26

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Value creation occurs through Engineering, Manufacturing, and/or Operations.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

SugarCRM

MARCH 24, 2022

As we’ve digitized more interactions, companies have been on a quest to understand their customers better to develop better experiences to increase customer retention through better service and encourage increased sales. This article was initially published in CX Focus Magazine.

CX 52

CX Customer Acquisition Customer Retention Engineering 52

Gainsight

JUNE 11, 2021

Start the kick-off asking the customer to commit resources and time. Why Customer Value Management Solidifies Customer Retention and Ensures Upsell with Sterling Cottam, Senior Director of Customer Value Realization at DecisionLink. It centers on Customer Outcomes (CO) Maturity.

Education 91

Education Start-ups AI Engineering 91

SurveySensum

JUNE 26, 2024

But the question here is that lots of businesses use NPS to boost their customer loyalty , but what is it that Amazon is doing differently that is making such a difference? Personalization Did you know that 91% of customers say that they are more likely to shop with brands that provide relevant and personalized offers and recommendations?

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

Gainsight

AUGUST 26, 2024

With a Customer Relationship Management (CRM) and Customer Success Platform (CSP) working in tandem, your company isn’t just equipped to handle the basics; you’re ready to tackle anything from customer acquisition to long-term loyalty. What’s a CRM and Why Does Your Company Need One? Here’s why you need both.

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

MattsenKumar

MAY 18, 2021

With limited users, the competition will become stiff, and the focus will surely shift from customer acquisition to customer retention. With a limited number of customers to acquire, it makes sense to spend on customer retention and clock a higher customer lifetime value. Poor Website Design.

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. A low CAC relative to customer lifetime value indicates efficient customer acquisition.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Hodusoft

SEPTEMBER 4, 2024

Our e-commerce call center software is specially engineered for e-commerce companies. It’s not surprising to note that when advertising costs go up, so does the cost of customer acquisition. This not only improves the customer experience but also encourages repeat business.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Ready to turn your support function into an engine for growth for your entire business? Enhanced customer satisfaction (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

SurveySensum

NOVEMBER 23, 2023

Now, let’s explore the eleven key drivers propelling the digitization of customer experience. In general, you should follow the latest research on what your customers want and run surveys of your own to figure out how to tailor CX to their preferences. Data confirms this as well.

Customer Experience 52

Customer Experience E-commerce CX AI 52

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 35

CX Start-ups Social Media Customer Acquisition 35

Hodusoft

JUNE 12, 2024

The customer acquisition costs (CAC) of the e-commerce industry is quite high as a majority of products listed on e-commerce websites are low-ticket and enjoy lower margins compared to their high-ticket counterparts. According to several industry experts, the customer retention rate for the e-commerce industry is about 20-30 percent.

E-commerce 52

E-commerce Contact Center Sales Retail 52

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 32

CX Start-ups Social Media Customer Acquisition 32

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. If you can see where and how you gained new customers, it’s possible to approach new markets and acquire new customers. Customer retention. Customer satisfaction. Customer value. Sales revenue and profitability.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom, Inc.

JUNE 28, 2018

The most authentic form of acquisition, by far, all day, every day, is word of mouth. It’s amazing the business you can build once you have that engine going. People who are highly engaged with your software are always the people who love it, and those people who love it will tell other people.

Start-ups 160

Start-ups Engineering Gaming Innovation 160

Beyond Philosophy

APRIL 14, 2022

However, here are some of the stats that stood out to me most: 73% of business leaders reported a direct link between customer service and business performance. 64% of business leaders say that customer service has a positive impact on the company’s growth . 60% say customer service improves customer retention .

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Intercom, Inc.

JUNE 28, 2018

The most authentic form of acquisition, by far, all day, every day, is word of mouth. It’s amazing the business you can build once you have that engine going. People who are highly engaged with your software are always the people who love it, and those people who love it will tell other people.

Start-ups 126

Start-ups Engineering Gaming Innovation 126

SixteenVentures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. Customer Success is not just about retaining customers. Customer Acquisition.

Start-ups 137

Start-ups Sales NPS Non-Profits 137