Retently

AUGUST 23, 2022

Moreover, with NPS, you also have a deeper understanding of how effective your existing marketing is at acquiring customers. Would you like to include NPS into your ecommerce customer acquisition and retention process to win over and retain more clients? Survey all customers, not just top spenders.

Net Promoter Score 147

Net Promoter Score NPS Non-Profits Customer Satisfaction 147

Experience Investigators

FEBRUARY 18, 2025

A key factor for business success and profitability (where revenue outpaces costs) is the customer experience (CX). There are several ways we can actually improve profitability with an intentional customer experience strategy. So, whats missing? Lets flip the script! Thats where the Intentional CX Strategy comes in!)

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Retently

JANUARY 25, 2023

Gone are the days when you could drop-ship your way to success, customer experience and customer lifetime value becoming more immediate priorities. Additionally, subscription models can reduce customer acquisition costs, as recurring clients are often less expensive to retain than acquiring new ones.

Social Media 31

Social Media Customer Acquisition Non-Profits NPS 31

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

DECEMBER 18, 2024

For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. Also, it is easy to fill up an email survey since it gives enough buffer time for the customer to think and update. This continuous improvement reduces operational costs and enhances customer satisfaction.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Execs In The Know

MARCH 13, 2023

Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5 times better customer retention and employee engagement than non-customer-obsessed companies. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

ClearAction

AUGUST 22, 2020

This strengthening better aligns offerings and ways of doing business in ways that matter to customers and are hard for competitors to copy. Voice-of-Customer Almost-Free. Objective: provide non-customer-facing groups with relevant insights to guide their strategies, policies, processes and hand-offs. Compelling Action.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77