ClearAction

JULY 8, 2024

A leading indicator shows what customers will soon experience. Chief Marketing Officers measure the purple metrics shown below about what happened in the market : customer acquisition cost, margin expansion, sales velocity, customer retention, recurring revenue, expanded purchases, and referral revenue.

CX 48

CX Customer Acquisition Data Mining Customer Retention 48

Customer Bliss

DECEMBER 12, 2017

Year 4 and 5: Put together a CRM team and by then, the analytics teams were there, which increased customer data mining. Now Isabella’s team is more proactive in using data, understanding customer engagement, and solving problems that erode value.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

Gainsight

DECEMBER 1, 2021

They can evaluate every step of a customer journey, make predictions about what systems and strategies will work for which customer persona, and measure the results to optimize those systems and strategies. They can also give meaning to the data and communicate it to different departments, and your board. .

Data Mining 52

Data Mining Start-ups Customer Acquisition Sales 52

ClearAction

DECEMBER 5, 2023

Your influence: You’re collecting customer experience insights every moment in databases of all kinds. When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time.

CX 62

CX Non-Profits Data Mining Start-ups 62