Customer Acquisition, E-commerce and Social Media

Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

ECXO

FEBRUARY 3, 2025

Negative Word-of-Mouth and Online Reviews A single bad customer experience can have a huge ripple effect. Thanks to social media and review platforms, unhappy customers now have megaphones to share their dissatisfaction. Example: A customer calls in to complain about a late order.

Sales

Sales Customer Experience E-commerce Start-ups

5 Things to Do Immediately About E-commerce Customer Churn

MattsenKumar

MAY 18, 2021

Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights how customers in retail stores decreased by 25% in Q1, 2020, and by 75% in Q3, 2020. What the research fails to point out is “increased competition among e-commerce players”. What is E-commerce Customer Churn?

E-commerce

E-commerce Net Promoter Score Engineering Social Media

How The Right Call Center Solution Can Enhance E-commerce Sales?

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? ” you’ll realize that the e-commerce industry would be one of the few to appear on the top. In retail outlets, customers can walk to a salesperson, store manager, or cashier whenever they need any assistance with a product or payment.

E-commerce

E-commerce Sales Omnichannel Contact Center

Webinars

4 HR Priorities for 2025 to Supercharge Your Employee Experience

MORE WEBINARS

5 Top Customer Service Articles of the Week 9-27-2021

Shep Hyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. It’s a simple idea.

Customer Service

Customer Service E-commerce Real Estate Social Media

Calculate the ROI of your CX program

SurveySensum

AUGUST 26, 2020

That is the revenue impact of increased customer satisfaction. For example, an e-commerce company we’ve recently worked with sent a CSAT survey to 10,000 customers and received 1,000 responses. Customer Acquisition Cost. And that’s what any business wants. Isn’t it? We have seen some 21.7%

CX

CX E-commerce Customer Acquisition Customer Retention

8 Metrics Every Online Business Should Monitor

SurveySensum

MARCH 6, 2024

Average Order Value (AOV) The average spending a customer partakes on your website amounts to the Average Order Value (AOV) of your online store. This metric should be monitored regularly because it keeps shifting constantly per customer behavior.

E-commerce

E-commerce Customer Acquisition Social Media Sales

Deep Dive into Global D2C Brands: 5 Brands Making A Difference

MattsenKumar

JUNE 15, 2021

Some of the top channels D2C brands are leveraging are: A Full-Fledged Online Store: Often built upon Shopify or Ship-rocket, small businesses are now making their e-commerce store. Social Media: Both Facebook and Instagram now allow businesses to sell their products. What are the benefits of D2C E-commerce?

E-commerce

E-commerce Manufacturing Retail Start-ups

6 Ways to Improve Omnichannel Customer Experience

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. Consider a customer looking to buy sports shoes from a popular brand. They want to browse online, pick up offline, and tag your brand on social media.

Omnichannel

Omnichannel Net Promoter Score Customer Experience Social Media

Digital-first customer service — it’s good for customers and the bottom line

Zendesk

AUGUST 11, 2021

Beyond the knowledge base, a chatbot can highlight your self-service options by recommending help center content to customers and point them to quick answers over email, messaging channels, a product or checkout page, and more. Resolving support issues via social media can be up to six times cheaper than a voice interaction.

Customer Service

Customer Service E-commerce Social Media AI

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail

Retail Customer Service E-commerce Social Media

SaaS customer support: An introductory guide for 2024

Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns. Since partnering with Zendesk, CARET has achieved a 1.54-hour

Omnichannel

Omnichannel E-commerce AI Customer Satisfaction

Top 11 Key Drivers for Digitizing Customer Experience

SurveySensum

NOVEMBER 23, 2023

The resulting digital customer experience is faster, more personalized, customizable, and inherently more appealing to end-users. For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. Why Is Digitization Important? Data confirms this as well.

Customer Experience

Customer Experience E-commerce CX AI

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Touchpoints Customer referrals, online reviews, and social media shares. Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product.

Retail

Retail Customer Experience Touchpoint Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Touchpoints Customer referrals, online reviews, and social media shares. Stage 1 – Awareness This is the initial stage where customers become aware of your brand or product.

Retail

Retail Customer Experience Touchpoint Social Media

Delight Your Customers by Improving Retail Customer Service

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail

Retail Customer Service E-commerce Social Media

Tech Customer Success

Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

5 Things to Do Immediately About E-commerce Customer Churn

Webinars

Trending Sources

How The Right Call Center Solution Can Enhance E-commerce Sales?

Webinars

5 Top Customer Service Articles of the Week 9-27-2021

Calculate the ROI of your CX program

8 Metrics Every Online Business Should Monitor

Deep Dive into Global D2C Brands: 5 Brands Making A Difference

6 Ways to Improve Omnichannel Customer Experience

Digital-first customer service — it’s good for customers and the bottom line

Delight Your Customers by Improving Retail Customer Service

SaaS customer support: An introductory guide for 2024

Top 11 Key Drivers for Digitizing Customer Experience

Survey as a Tool In Improving Retail Customer Experience

Survey as a Tool In Improving Retail Customer Experience

Delight Your Customers by Improving Retail Customer Service

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