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Thriving in Customer Experience on a Tight Budget

ClearAction

Actionability is more important than scores, to keep your company in-sync with customers’ shifting needs. Interestingly, companies like Procter & Gamble get their most useful customer insights through in-depth conversations with a small number of customers. Customer Experience Management on a Shoestring.

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Why Cheaping Out on Tech Support is Hurting Your Business

Helpt

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Therefore, while on-shore technical support may seem like a bigger investment up front, the potential for customer retention makes it a wise business move.