ClearAction

NOVEMBER 11, 2022

It encourages balance of energy and investment in proactively retaining and acquiring customers. Your Marketing team supports customer retention in balance with customer acquisition. Your non-customer-facing groups and partners learn how to prevent issue occurrence. This is a powerful and effective motivator.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

OCTOBER 12, 2022

Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. This also applies to Employee and Partner Acquisition. The correlation analysis (aka key driver analysis) identifies which defects and expectations are problematic: why the 1:1 ratio failed.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

Qualtrics

AUGUST 25, 2021

They don’t know how to identify the right mix of brand attitudes and strategies to improve key outcomes such as customer acquisition, website traffic, or subscriptions. Brand Impact Simulator uses a proven methodology — Johnson’s relative weight analysis — to understand the relationship between correlated variables.

Key Driver Analysis 26

Key Driver Analysis Non-Profits Customer Acquisition Gaming 26