SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. Lets discuss the key differences and applications of sentiment analysis vs text analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

DECEMBER 4, 2024

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52