ClearAction

SEPTEMBER 22, 2022

CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Lost ROI on customer acquisition cost. Preventing churn : Customer Service + escalations + remedies + refunds + returns.

CX 62

CX Sports Non-Profits Touchpoint 62

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Ultimately, your salary, budget, and profit-sharing are provided by customers.

CX 62

CX Non-Profits Data Mining Start-ups 62

SurveySensum

DECEMBER 18, 2024

For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. Also, it is easy to fill up an email survey since it gives enough buffer time for the customer to think and update. The survey response is bound to vary due to various factors. Lets explore some benefits of a good NPS score.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Execs In The Know

MARCH 13, 2023

Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer. Without customers, a brand cannot survive, let alone thrive. What Is Turo? times higher revenue growth and 2.2

Transportation 88

Transportation Non-Profits Sports Hospitality 88

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model. Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. “ Fragmented functional leadership, customer data, engagement channels, systems, operations, and revenue teams.”

Sports 62

Sports CX Scorecard Touchpoint 62