Intercom, Inc.

APRIL 14, 2020

Some of the advice in these posts is going to be less applicable in the current moment than it would otherwise be, but thinking carefully about the fundamentals of your customer retention strategy is vital no matter how buoyant or troubled the broader economic outlook. Reduce churn by re-engaging your customers.

Customer Retention 245

Customer Retention Customer Acquisition Outlook Start-ups 245

Totango

FEBRUARY 9, 2024

GRR provides a long-term outlook on how much revenue you can expect to make without assuming your customers increase their spending. At the same time, it tells you how much revenue you’re losing because of customer churn or downgrades.

Outlook 115

Outlook Customer Acquisition Start-ups Customer Retention 115

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Katherine Dougherty.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

OCTOBER 19, 2021

Your upselling, negotiations, price points, customer acquisition , and customer service outlook are all crucial parts of your brand. Seventy-three percent of partners say parent company channel programs are too complex , so state your offer succinctly and assess interest with an honest outlook. Step 3: Recruitment.

Sales 98

Sales Outlook Real Estate Retail 98

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

SurveySensum

SEPTEMBER 11, 2023

This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue. But why measure it?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success.

B2C 52

B2C B2B Close the Loop Outlook 52