The Three Stages to Developing a Customer-Centric Culture
CX Accelerator
JANUARY 16, 2020
Establish a “Top Talent” Beacon When you look inside the world’s most customer-centric organizations, there is fierce pride. These organizations often receive hundreds of applications for each opening, but are selective in who they interview and hire. . But the role of the CX leader does not stop in the interview stage.
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