Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Machine Learning 85

Machine Learning Customer-Centric Organization Innovation AI 85

Beyond Philosophy

JULY 24, 2019

Facebook is working to advance the field of machine intelligence (AI). As the machines learn how to do things, is the AI learning a system that puts the user and privacy first, or how to be more underhanded and less transparent? To which, I would respond, “Oh, yes, I read those in their entirety before I marked ‘agree.’

Non-Profits 139

Non-Profits Government Machine Learning Customer-Centric Organization 139

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Machine Learning 48

Machine Learning Customer-Centric Organization Innovation AI 48

Lumoa

JANUARY 23, 2018

Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. Similarly, if someone loves your customer service personnel, the positive sentiment is stronger than if they just feel it’s good.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. 3 New Customer Onboarding Best Practices: [link].

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Qualtrics

FEBRUARY 1, 2019

Case in point: 59% of customers say companies need cutting-edge digital experiences to keep their business. The rise of the customer-centric organization. If your focus is only on your products, and you lack true connection to your customer base across all functions, you’ll miss out on a huge opportunity.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20