Retently

JULY 29, 2018

Although it was written with Net Promoter Score© in mind, it is applicable to any customer satisfaction – CSAT, CES, regular multiple choice surveys, etc. Business is international, SaaS companies serve customers from all around the world. Thus, the touchpoints must be customized accordingly.

NPS 88

NPS Net Promoter Score Customer Satisfaction Touchpoint 88

CSM Practice

FEBRUARY 24, 2020

Emails, phone calls, and executive sponsor visits are a few of the engagement activities that help to understand customer goals better, identify at-risk customers, identify expansion opportunities and enhance brand loyalty. 6. Net Promoter Score (NPS). 3 New Customer Onboarding Best Practices: [link].

Net Promoter Score 59

Net Promoter Score NPS Touchpoint Start-ups 59

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

CSM Practice

FEBRUARY 24, 2020

Emails, phone calls, and executive sponsor visits are a few of the engagement activities that help to understand customer goals better, identify at-risk customers, identify expansion opportunities and enhance brand loyalty. Engagement Activity = Number of Engagement Touchpoint Over A Certain Period. 5. Advocacy Activity.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Start-ups 52

CSM Practice

FEBRUARY 24, 2020

Emails, phone calls, and executive sponsor visits are a few of the engagement activities that help to understand customer goals better, identify at-risk customers, identify expansion opportunities and enhance brand loyalty. 6. Net Promoter Score (NPS). 3 New Customer Onboarding Best Practices: [link].

Net Promoter Score 52

Net Promoter Score NPS Start-ups Customer-Centric Organization 52

SurveySensum

APRIL 7, 2023

To achieve this, companies should provide ways for employees to build customer relationships and interact with them directly at every touchpoint. In addition, mentorship and co-creation can help embed a culture of growth and customer-centricity within the company.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52

Qualtrics

FEBRUARY 1, 2019

Case in point: 59% of customers say companies need cutting-edge digital experiences to keep their business. The rise of the customer-centric organization. Customers expect that every touchpoint will be consistent and enabled with data about them, their company, and their needs.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20