Shep Hyken

DECEMBER 27, 2022

Plus, Amy shares what The Eddy Effect is and what it means to customer experience. Quotes: “Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.”

Healthcare 111

Healthcare VOC Customer-Centric Organization Voice of the Customer 111

Beyond Philosophy

SEPTEMBER 26, 2019

Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. For example, if the author was well-known before the review and got a bad report in The New York Times, it hurt sales. As an organization, you need to determine what you need from attention.

Start-ups 110

Start-ups Entertainment Customer-Centric Organization Sales 110

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D.,

Retail 97

Retail Construction Customer-Centric Organization Innovation 97

PeopleMetrics

OCTOBER 25, 2017

It might feel a bit like the floor of the New York Stock Exchange during budget season when so many of your key stakeholders are clamoring to get their annual initiatives and projects funded. CEM arms you with the data and insights to prioritize your initiatives based on tangible customer impact, not just gut feel.

CEM 122

CEM Customer Experience VOC Government 122

Beyond Philosophy

JULY 24, 2019

Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. It was good news that it was only $5 billion. Their investors maybe don’t feel the same way.

Non-Profits 139

Non-Profits Government Machine Learning Customer-Centric Organization 139

Shep Hyken

OCTOBER 10, 2022

Even if it won’t make the customer happy, you have at least considered the impact. That said, this article has some great takeaways, especially if you want to be a customer-centric organization. Five Emotional Intelligence Customer Service Skills To Help Employee Retention by Roberta Moore.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Gainsight

OCTOBER 7, 2019

If we learned anything from last year’s sold-out Pulse World Tours, it’s that there’s a huge demand for customer success thought leadership. So we added more destinations and are hitting the road again with all-new content for Pulse events in New York City, Boston, Atlanta, Seattle, and London.

Healthcare 13

Healthcare Real Estate Education Innovation 13