Remove Customer-Centric Organization Remove NPS Remove Scorecard
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5 Ways We Improved Onboarding NPS from +14 to +85 in One Year

Gainsight

In fact, this past year alone, thanks to a combination of strategy, process, data, and some amazingly collaborative customers, we’ve raised our NPS after onboarding from +14 to +85. In parallel, we reduced onboarding time-to-value (TTV) for our largest Enterprise customers to just 13 weeks. Coincidence? So… how’d we do it?

NPS 52
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And The 2021 GameChanger Award Goes To…

Gainsight

Nominated by Ben Michael, Director, Customer Operations, Jamf. The Visionary Award is given to companies that know that they need a unified view of customer data. Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . NPS responses grew, and ROI improved.