Gainsight
JUNE 10, 2021
Nominated by Ben Michael, Director, Customer Operations, Jamf. The Visionary Award is given to companies that know that they need a unified view of customer data. Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . Congratulations to RD Station!
CSM Practice
FEBRUARY 20, 2020
It applies predictive analysis around the score for different customer attributes. It also includes risk-reason tracking, renewal forecasts, survey analysis, and many automations built around the scorecard. Many of the organizations I’ve worked with already had access to data and lifecycle playbooks. Actionable Insights.
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Qualtrics
NOVEMBER 16, 2021
This allowed bolttech to understand the how and why behind customer behaviors, enabling the company to make targeted improvements to its CX that are proven to improve business outcomes. With real-time access to customer feedback, our team can immediately close the loop with customers. Drive accountability and action.
Gainsight
MAY 21, 2021
Our professional services team, alone, has delivered +45,000 man-hours of consulting and onboarding services across hundreds of CS organizations. Nobody – and I mean nobody – comes even close when it comes to working with the top customer-centric organizations, teams and leaders in the world.
PeopleMetrics
OCTOBER 25, 2017
When compared with customers who had negative experiences, those who had positive experiences were more likely to recommend, trust, try new products or services, purchase more, and forgive your company after a mistake. Measuring customer feedback is the first step to measuring up to your customers’ expectations.
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