Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. Come help me simplify the services organization.”. But our “product” is more than just our technology. We Cranked-Up Our Best Practices.

NPS 52

NPS Scorecard Sports Customer-Centric Organization 52

Gainsight

JUNE 10, 2021

Nominated by Ben Michael, Director, Customer Operations, Jamf. The Visionary Award is given to companies that know that they need a unified view of customer data. Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. .

Scorecard 52

Scorecard Outlook NPS Customer-Centric Organization 52

CSM Practice

FEBRUARY 20, 2020

It applies predictive analysis around the score for different customer attributes. It also includes risk-reason tracking, renewal forecasts, survey analysis, and many automations built around the scorecard. Many of the organizations I’ve worked with already had access to data and lifecycle playbooks. Actionable Insights.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Qualtrics

NOVEMBER 16, 2021

We knew we wanted our customer experience to be quick and easy, and enabled by technology. Enabled by insight into what people wanted, we could build our customer journeys to address these needs.” With real-time access to customer feedback, our team can immediately close the loop with customers. explained Ryan.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26