Beyond Philosophy
NOVEMBER 24, 2014
I meet many organizations that say they want to exceed Customer expectations at every moment of contact. No organization can afford to do this. The first step in exceeding your customer’s expectations is to know those expectations.”. - The Four Actions Needed to Exceed Customer Expectations.
CSM Practice
JULY 24, 2019
Define the goals for your initiatives based on customer expectations, and design or adjust your playbooks and templates based on customer feedback. · Deploy. You could also personalize the onboarding process to identify and meet unique customer needs. · Customer Support.
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Aquire
NOVEMBER 17, 2021
Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand. Always try to surpass your customers’ expectations.
PeopleMetrics
OCTOBER 25, 2017
When compared with customers who had negative experiences, those who had positive experiences were more likely to recommend, trust, try new products or services, purchase more, and forgive your company after a mistake. Measuring customer feedback is the first step to measuring up to your customers’ expectations.
PeopleMetrics
APRIL 4, 2017
As valuable as their book is for all business leaders, it’s worth a special look for customer experience professionals. Because every interaction that fails to meet customer expectations is, in many ways, a failure. From The Other "F" Word , here are a few things you can start doing today: “Begin talking about failure.”
Beyond Philosophy
OCTOBER 4, 2019
Advertising is where your organization communicates with the customer. It is also where you begin to set customers’ expectations for your Customer Experience. Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience.
Zendesk
DECEMBER 1, 2020
Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer.
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