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12 Reasons to Invest More in Customer Experience

PeopleMetrics

When compared with customers who had negative experiences, those who had positive experiences were more likely to recommend, trust, try new products or services, purchase more, and forgive your company after a mistake. Measuring customer feedback is the first step to measuring up to your customersexpectations.

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5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

Even if it won’t make the customer happy, you have at least considered the impact. That said, this article has some great takeaways, especially if you want to be a customer-centric organization. Five Emotional Intelligence Customer Service Skills To Help Employee Retention by Roberta Moore.