Beyond Philosophy

AUGUST 25, 2019

However, what you are gambling on is building this relationship in the long term. HOW FRICTION CAN BE GOOD FOR CUSTOMER EXPERIENCE. THE CRITICAL SKILLS THAT ALL CUSTOMER-FACING TEAMS MUST HAVE. The post What Type of Relationship Do Your Customers Expect From You? It means spending time and money.

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Beyond Philosophy

MARCH 28, 2016

There is a hidden experience every Customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your Customer Experience. When it comes to having a great Customer Experience, all organizations have made mistakes. Chances are, you are making more than one.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Beyond Philosophy

NOVEMBER 19, 2014

When you evoke emotions that create a good memory based on the content of your ad, you create Customer Expectations for your experience. These expectations are tied to the emotions they feel when they watch your ad. Also, sometimes fate lends a hand. Guinness: Being ‘Made of More’ with Your Brand.

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

Beyond Philosophy

FEBRUARY 12, 2015

“ Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” is designed to help organizations take their Customer Experience to the next level. If you enjoyed this post, you might be interested in the following blogs: Why Your Memory Matters More Than Your Experience.

Gambling 90

Gambling Social Media Customer Expectations Customer Experience 90

Intercom

NOVEMBER 30, 2023

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. Now, our customers don’t have to outsource their phone support software. That’s why we created Intercom Phone. Why did we build it?

Start-ups 98

Start-ups Technology Technology Gaming 98

Intercom, Inc.

SEPTEMBER 22, 2020

HubSpot ’s CEO and co-founder Brian Halligan says that conversational relationships – building relationships with customers through personalized, messenger-based experiences – is the answer. Not only does a conversational approach help businesses meet rising customer expectations, it’s also a distinct competitive advantage.

Gambling 211

Gambling B2B Education Business Growth 211

Intercom, Inc.

APRIL 21, 2022

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. That’s why we created Switch – not to eliminate the option of phone support but to help our customers expand their users’ options.

Start-ups 118

Start-ups Gaming Technology Technology 118