Callminer

APRIL 20, 2018

As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. Adopt Technologies That Align with Your Customers’ Expectations. Adopt Technologies that Align with Your Customers’ Expectations.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Callminer

FEBRUARY 27, 2019

“As VoC data developed to provide the foundation for designing a superior customer experience, it is imperative to consider what kind of information you can accumulate while executing a VoC program, there are three types of VoC data: Direct feedback: This is the feedback that your customers expect to provide directly to you.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

FEBRUARY 13, 2025

To truly understand the root cause of the problem, you need to get the full picture of customer behavior by analyzing the entire customer journey. Your customers will have different journeys as per the engagement level and touchpoints. Identify the journey that is driving the net promoters and net detractors.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. Used by sales, marketing, and customer service teams.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52