DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. Read on and thank us later!

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

ClearAction

APRIL 29, 2020

This executive reports to the CEO and influences the senior management team and business unit champions in providing seamless interactions and mutual value to customers. As strategic customers’ expectations evolve, this executive will drive ongoing alignment to maximize customer lifetime value growth.

Customer Experience 71

Customer Experience CX Legal Customer Experience Management 71

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Candidates should reply to this question with a “yes” and detail as to why because, although a customer’s opinion may differ to an employee’s on a product or service, the customer is at the heart of their job.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Candidates should reply to this question with a “yes” and detail as to why because, although a customer’s opinion may differ to an employee’s on a product or service, the customer is at the heart of their job.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Execs In The Know

JUNE 25, 2024

The company can conduct detailed customer interviews and focus groups for more significant processes, product developments, and app/web feature functionality reviews. These in-depth methods can provide valuable insights that drive improvements and innovations, ensuring the offerings meet and exceed customer expectations.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

ProProfs

JANUARY 30, 2023

For example, let’s say you want to improve your customer relationship management (CRM) efforts. Compliance: Training needs that must be met to satisfy regulatory or legal requirements will be a high priority, irrespective of other considerations.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52