eglobalis

JUNE 27, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 489

Customer Experience VOC Net Promoter Score Government 489

ECXO

JULY 29, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Zendesk

MAY 12, 2021

Teams can use customer retention software to identify areas of improvement. Understanding where you’re lacking allows you to refine training materials and products to exceed customer expectations. Customer retention strategies start with your team. Customer relationship management (CRM) software.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Gainsight

MAY 18, 2023

HMH has accomplished this transformation with an unwavering commitment to the success of their teammates, customers, and community. The Defender Award Goes to … Zendesk Zendesk sets the standard for Customer Relationship Management (CRM) software, with a legacy of putting the customer experience first.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. AI is going to radically make customers and customer success better.”

AI 52

AI Scorecard Text Analytics Predictive Analytics 52