Customer Expectations Customer Relationship Gambling 
Intercom, Inc.
SEPTEMBER 22, 2020
Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.
Helpt
AUGUST 25, 2023
Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Cultural Understanding: Agents based in the same country can better relate to customer expectations, cultural norms, and communication styles, offering a more empathetic customer experience.
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